At a Glance
- Tasks: Create a welcoming community for students and support their day-to-day needs.
- Company: Join one of the UK's fastest-growing student accommodation providers.
- Benefits: Full-time role with opportunities for personal growth and development.
- Other info: Dynamic team environment with a focus on inclusivity and support.
- Why this job: Make a real difference in students' lives while building lasting relationships.
- Qualifications: Customer service experience is a plus, but a friendly attitude is key!
The predicted salary is between 31500 - 38500 £ per year.
Location: Sheffield sites, 1 position at Westhill Hall and 1 position split between Westhill Hall and Archways
Employment Type: Full time - 37.5 hours
About Flow Student
Flow Student is one of the UK’s fastest growing student accommodation providers, creating modern, affordable, and well designed living spaces across key university cities. We focus on creating welcoming communities where students can live, study, socialise, and thrive throughout their university journey.
About the Role
As a Student Experience Team Member, you’ll play a key role in delivering an outstanding resident experience and supporting the smooth day to day operation of your property. You’ll be a friendly and professional first point of contact for students, building positive relationships, resolving day to day issues, supporting arrivals and departures, and helping create a safe, welcoming, and inclusive community. You’ll also support resident engagement activities, administration, property processes, and compliance requirements while working closely with the wider team to maintain high standards.
Key Responsibilities
- Act as a welcoming first point of contact for students, visitors, and stakeholders
- Build positive relationships with residents and support a strong student community
- Respond to enquiries and resolve day to day issues, escalating where required
- Support arrivals, departures, room inspections, and other property processes
- Maintain accurate student records and complete administration
- Support rent collection and arrears activity where required
- Support resident events, engagement activities, and community initiatives
- Promote a safe, inclusive, and positive living environment
- Identify and escalate safeguarding, welfare, health and safety, or compliance concerns
- Support inspections, audits, and compliance checks
- Work collaboratively with the wider team to ensure the property operates effectively
Your Background
To be successful in this role, you will:
- Preferably have experience in customer facing environments such as hospitality, accommodation, retail, or property, although this is not essential
- Be an excellent communicator with a friendly, approachable, and professional manner
- Be able to build strong relationships with a diverse range of students
- Be organised, reliable, and able to manage multiple priorities
- Have good IT skills and confidence using systems and Microsoft Office
- Be able to handle sensitive situations with professionalism and discretion
- Experience in PBSA, student accommodation, property management, or hospitality is desirable but not essential
What Success Looks Like
Success means creating a welcoming environment where students feel supported, contributing to strong resident satisfaction, and helping the property operate efficiently while maintaining high standards.
Student Experience Team Member in Sheffield employer: MCR Property Group
MCR Property Group is an excellent employer, offering a vibrant work culture in the heart of Manchester where creativity and collaboration thrive. With competitive pay, generous annual leave, and access to gym facilities, we prioritise employee well-being and growth, making it a rewarding place for chefs to develop their culinary skills while contributing to a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Team Member in Sheffield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MCR Property Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MCR Property Group
Don't be shy about reaching out to MCR Property Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Student Experience Team Member in Sheffield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MCR Property Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MCR Property Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
