At a Glance
- Tasks: Manage sales enquiries and convert leads into bookings for student accommodation.
- Company: Join Flow Student, a leading brand in student living across the UK.
- Benefits: Earn £14.50 per hour plus commission, with opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and achieving targets.
- Why this job: Make a real impact by helping students find their perfect accommodation.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester, Ardwick
Salary: £14.50 per hour + commission per confirmed conversion
Contract: Full-time, Permanent
The Sales and Customer Service Executive will sit within the Manchester Head Office sales function of the Flow Student Accommodation Portfolio and play a pivotal role in handling both the phone and email enquiries to the central sales line and the overflow sales line. You will take ownership of the central sales inbound and outbound enquiries, answering questions from students and parents on their accommodation options within our portfolio, converting them to viewings or moving direct to booking. You will also manage the overflow of enquiries from site, supporting the teams to convert enquiries into viewings and bookings. Working closely with the Group Sales Manager, marketing team and on-site accommodation teams, you will manage the inbound and outbound leads through HubSpot, ensuring timely follow-up, high-quality communication and consistent sales processes. This is a target-driven role focused on great customer service and engagement, sales conversion, and pipeline management.
About Flow Student
Flow Student is the national student living brand from MCR Property Group, delivering high-quality, experience-led student accommodation across a growing UK portfolio. As we scale our platform, we are strengthening our central sales function to drive occupancy, improve conversion performance and support on-site teams through structured, data-led lead management.
Key Responsibilities
- Manage and respond to the overflow of inbound phone calls and general enquiries via HubSpot, portals and direct channels.
- Conduct proactive outbound calls and follow-ups to convert warm leads into confirmed bookings.
- Ensure all leads are contacted within agreed SLAs.
- Maintain high conversion rates through consistent follow-up and pipeline management.
- Support clearing of aged leads and improving response times across the portfolio.
- Accurately record all activity within HubSpot.
- Maintain clean pipeline data to ensure accurate reporting and forecasting.
- Track lead status, offers issued, bookings and contract progression.
- Escalate system or process issues where necessary.
- Work closely with site-based teams to support property-level occupancy targets.
- Provide visibility of pipeline performance to the Group Sales Manager.
- Assist with sales campaigns, offers and tactical pricing initiatives.
- Support clearing and closing activity during peak letting periods.
- Deliver professional, confident and engaging communication via phone and email.
- Provide accurate product knowledge across all Flow Student properties.
- Promote the brand values and ensure consistent messaging aligned with marketing campaigns.
- Ensure a seamless handover to on-site teams once bookings are confirmed.
- Work to clear KPIs and conversion targets.
- Contribute to weekly pipeline and performance reporting.
- Identify trends in objections, pricing sensitivity and competitor activity.
- Support continuous improvement of sales processes.
Key Performance Indicators
- Lead response time
- Conversion rate (enquiry to booking)
- Occupancy contribution
- Pipeline hygiene and CRM accuracy
- Booking turnaround time
- Individual commission performance
About You
- Previous experience in sales, telesales, lettings, hospitality or customer conversion roles.
- Target-driven with a strong focus on achieving results.
- Friendly and confident communicator, particularly over the phone.
- Organised and able to manage multiple leads simultaneously.
- Comfortable working with CRM systems (HubSpot experience desirable).
- Commercially aware and motivated by performance and commission.
- Able to work collaboratively with site teams and senior sales leadership.
- Experience within PBSA, residential lettings or student accommodation would be advantageous but is not essential.
What We Offer
- Peak booking season hours (July-September)
- Commission payment per confirmed booking.
- Opportunity to grow within a scaling national student accommodation platform.
- Exposure to portfolio-wide sales strategy and leadership.
Sales and Customer Service Executive employer: MCR Property Group
Flow Student is an exceptional employer, offering a dynamic work environment in Manchester where you can thrive as a Sales and Customer Service Executive. With competitive pay, commission opportunities, and a strong focus on employee growth, you'll be part of a supportive team dedicated to delivering high-quality student accommodation. Our culture promotes collaboration and innovation, ensuring that you have the tools and resources to excel in your role while contributing to our mission of enhancing the student living experience.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research Flow Student and their values, so you can show how you fit into their culture during interviews. This will help us stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your sales experience and customer service skills. We want to make a great first impression when we get that phone call or sit down for an interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the company. This could give us valuable tips and even a potential referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows our enthusiasm for the role and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Sales and Customer Service Executive
Some tips for your application 🫡
Show Your Sales Skills:When you're writing your application, make sure to highlight any previous sales experience you've got. We want to see how you've successfully converted leads in the past, so share those stories that showcase your skills!
Be Personable:Since this role is all about communication, let your personality shine through in your application. Use a friendly tone and show us that you can engage with customers effectively, just like you would over the phone or via email.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role that excite you and how your experience aligns with them.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at MCR Property Group
✨Know Your Stuff
Familiarise yourself with Flow Student's portfolio and the specifics of student accommodation. Be ready to discuss how you can help convert inquiries into bookings, as this will show your understanding of the role and the company.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. Think about your previous experiences and how they relate to the responsibilities outlined in the job description. This will help you articulate your thoughts clearly during the interview.
✨Show Off Your Communication Skills
Since the role involves a lot of phone and email communication, demonstrate your friendly and confident communication style during the interview. Use examples from past experiences where you successfully engaged with customers or resolved issues.
✨Be Data-Driven
Understand the importance of CRM systems like HubSpot in managing leads and conversions. Be prepared to discuss how you’ve used data to improve sales processes or track performance in previous roles, as this aligns with the expectations for the position.
