At a Glance
- Tasks: Deliver outstanding customer service and support a vibrant student community.
- Company: Join one of the UK's fastest-growing student accommodation providers.
- Benefits: Full-time role with opportunities for personal growth and development.
- Other info: Dynamic environment with a focus on community and student satisfaction.
- Why this job: Make a real difference in students' lives while building lasting relationships.
- Qualifications: Experience in customer service or similar roles is a plus.
The predicted salary is between 25178 - 30774 £ per year.
About Flow Student
Flow Student is one of the UK's fastest-growing student accommodation providers, creating modern, affordable, and well-designed living spaces across key university cities. With a focus on delivering exceptional student experiences, Flow Student provides high-quality accommodation designed around comfort, community, and convenience. Operating across locations including Preston, Liverpool, Sheffield, Coventry, Nottingham, and Sunderland, Flow Student is investing in its growing portfolio to create vibrant communities where students can feel at home throughout their university journey. Our aim is simple: to provide students with more than just a room, creating welcoming environments where they can live, study, socialise, and thrive.
About The Role
The Customer Service Assistant is a key front-line role responsible for delivering an outstanding resident experience at our Preston student accommodation site. As the first point of contact for students, visitors, and external stakeholders, you will provide a professional, friendly, and solution-focused service while supporting the smooth day-to-day operation of the building. You will play an important role in creating a positive student community by building strong relationships with residents, supporting engagement activities, managing enquiries, and ensuring students receive the highest level of service throughout their stay. The role will also involve supporting administrative processes, maintaining accurate records, assisting with rental management systems, supporting arrears management, and ensuring compliance with company procedures.
Key Responsibilities
- Act as the first point of contact for students, providing a welcoming and professional customer service experience
- Respond to resident enquiries, requests, and complaints promptly, ensuring issues are resolved effectively or escalated appropriately
- Build positive relationships with students to improve satisfaction, encourage re-bookings, and create a strong sense of community
- Support arrivals, departures, room inspections, and key student accommodation processes
- Maintain accurate student records and update information within internal systems
- Complete administrative tasks including reporting, correspondence, and document management
- Support rent collection activity, including monitoring accounts, assisting with arrears communications, and liaising with guarantors where required
- Support the delivery of resident engagement activities, events, and community initiatives
- Promote a safe, inclusive, and positive living environment for all residents
- Identify and appropriately elevate safeguarding, welfare, health and safety, or compliance concerns
- Support audits, inspections, and compliance checks to ensure site standards are maintained
- Ensure all activities are completed in line with GDPR and company policies
Requirements
- Previous experience within a customer service, administration, hospitality, residential, or similar customer-facing environment
- Excellent communication and interpersonal skills with the ability to build strong relationships
- A professional, approachable, and empathetic approach when supporting residents
- Strong organisational skills with the ability to manage multiple priorities effectively
- Good IT skills with confidence using systems, databases, and Microsoft Office applications
- Ability to handle sensitive situations with professionalism and discretion
- Experience within PBSA, student accommodation, property management, or hospitality is desirable but not essential
- Experience supporting rent, payments, arrears, or administrative processes would be advantageous
What Success Looks Like
Success in this role will be measured through delivering excellent customer service, maintaining accurate administration, supporting strong resident satisfaction, contributing to a positive student community, and helping ensure the Preston site operates efficiently and effectively.
Customer Service Advisor in Preston employer: MCR Property Group
MCR Property Group is an excellent employer, offering a vibrant work culture in the heart of Manchester where creativity and collaboration thrive. With competitive pay, generous annual leave, and access to gym facilities, we prioritise employee well-being and growth, making it a rewarding place for chefs to develop their culinary skills while contributing to a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MCR Property Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MCR Property Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MCR Property Group:Your cover letter is your chance to shine! Tell us why you want to work at MCR Property Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MCR Property Group!
How to prepare for a job interview at MCR Property Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
