At a Glance
- Tasks: Welcome guests and manage check-in/check-out with a smile.
- Company: Join the vibrant Ashburn Hotel in South Kensington.
- Benefits: Enjoy competitive pay, staff discounts, and training opportunities.
- Other info: Flexible shifts in a friendly, supportive environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 24000 - 30000 £ per year.
Location: Ashburn Hotel / South Kensington
Reporting to: Hotel Manager
Work Hours: Morning: 8:00 pm - 8:00 am
Job Purpose
To provide a warm, professional, and efficient front desk service, ensuring all guests receive a high standard of hospitality from arrival to departure.
Key Responsibilities
- Welcome guests in a friendly and professional manner
- Manage check-in and check-out procedures efficiently
- Handle reservations, amendments, and cancellations
- Answer phone calls, emails, and guest enquiries promptly
- Process payments and maintain accurate billing records
- Provide information about the hotel and local area
- Handle guest requests, complaints, and feedback professionally
- Coordinate with housekeeping and maintenance to ensure room readiness
- Maintain the reception area to a high standard at all times
- Ensure compliance with hotel policies and data protection standards
Requirements & Skills
- Previous experience in a hotel reception or customer service role preferred
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Good knowledge of hotel systems (e.g. Opera, Guestline, etc.) is an advantage
- Ability to remain calm under pressure
- Professional appearance and attitude
- Basic IT and administrative skills
Working Hours
Shift-based role (including early, late, weekends, and bank holidays). Typical shifts may include: Morning: 8:00 pm - 8:00 am.
What We Offer
- Competitive salary
- Staff discounts / benefits
- Training and development opportunities
- Friendly and supportive working environment
Night Hotel Receptionist employer: MCR Property Group
MCR Property Group is an excellent employer, offering a vibrant work culture in the heart of Manchester where creativity and collaboration thrive. With competitive pay, generous annual leave, and access to gym facilities, we prioritise employee well-being and growth, making it a rewarding place for chefs to develop their culinary skills while contributing to a supportive community.
