At a Glance
- Tasks: Oversee lettings team and manage a diverse property portfolio across the North West.
- Company: Join MCR Property Group, a leading independent real estate company with a strong UK presence.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Flexible working hours and regular travel to various locations.
- Why this job: Make a real impact in property management while enhancing tenant experiences.
- Qualifications: Previous lettings experience and strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
MCR Property Group is a leading independent real estate investment and development company with a strong UK presence, operating from offices in London, Manchester, Birmingham, and Glasgow. Our primary focus is the delivery of new residential and industrial developments alongside the active management of a diverse property portfolio, which includes approximately 5,000 residential plots and commercial and industrial assets with a value in excess of £2 billion.
The successful candidate will play a key role in overseeing the lettings team in Manchester, managing a portfolio of properties across the North West. You will be responsible for occupancy levels, providing essential onsite assistance across property viewings, inspections, customer service, and administrative duties. The position requires a proactive and organised individual with previous lettings experience who is comfortable managing multiple priorities and a small team while delivering a high standard of service to tenants and internal stakeholders.
You will also provide a visible onsite presence, responding to tenant queries, resolving issues professionally, and contributing to a positive customer experience. Acting as a key point of contact between tenants, the lettings team, and block management, you will help ensure clear communication and the smooth day-to-day running of the development.
General administrative responsibilities will include maintaining accurate records, scheduling appointments, preparing reports, supervising contractors and tradespeople, and assisting with both move-in and move-out processes to ensure a seamless experience for tenants. You will also provide flexible onsite support as required by both teams, adapting to operational needs as they arise.
Candidate Requirements
Applicants must have previous experience in lettings and demonstrate strong customer service skills, with the ability to handle tenant enquiries and concerns in a calm and professional manner. You should be highly organised, capable of multitasking effectively, and confident working both independently and as part of a wider team. Strong written and verbal communication skills are essential, along with a high level of attention to detail and a proactive approach to problem-solving. Familiarity with property management software and standard office applications is preferred.
The role will be based onsite in Manchester with regular travel to other locations when required. Working hours will be generally consistent, although some flexibility will be required to meet tenant needs and operational demands. A full UK driving licence is essential.
Senior Lettings & Property Manager in Manchester employer: MCR Property Group
MCR Property Group is an exceptional employer, offering a dynamic work environment in the heart of Manchester, where you can thrive as a Senior Lettings & Property Manager. With a strong focus on employee development and a commitment to delivering outstanding service, we foster a collaborative culture that values initiative and teamwork. Our competitive benefits package, combined with opportunities for professional growth within a leading independent real estate firm, makes MCR Property Group a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lettings & Property Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MCR Property Group and understanding their portfolio. Show them you’re not just another candidate; demonstrate your knowledge about their properties and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since strong verbal skills are essential for this role, consider doing mock interviews with friends or family. This will help you articulate your experience and how it aligns with the job requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at MCR Property Group.
We think you need these skills to ace Senior Lettings & Property Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Lettings & Property Manager role. Highlight your lettings experience and customer service skills, as these are key for us at MCR Property Group.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've managed properties or led teams in the past, and don’t forget to show your enthusiasm for the role!
Show Off Your Communication Skills:Since strong written communication is essential, make sure your application is clear and free of errors. Use a professional tone while still being personable – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at MCR Property Group
✨Know Your Stuff
Make sure you brush up on your lettings knowledge and the specifics of property management. Familiarise yourself with MCR Property Group's portfolio and recent developments. This will show that you're genuinely interested in the company and understand their operations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've successfully handled tenant queries or resolved issues. Highlight your calm and professional approach, as this is crucial for the role. Remember, they want to see how you can contribute to a positive customer experience.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities and keep everything running smoothly. You might want to share specific tools or methods you use to stay organised, especially when juggling administrative tasks and team management.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges they face, or the company's future projects. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
