At a Glance
- Tasks: Manage sales enquiries and convert leads into bookings for student accommodation.
- Company: Join Flow Student, a leading brand in high-quality student living.
- Benefits: Earn £14.50 per hour plus commission and enjoy career growth opportunities.
- Other info: Dynamic role with peak season hours and exposure to sales strategy.
- Why this job: Make a real impact by helping students find their perfect accommodation.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Manchester, Ardwick
Salary: £14.50 per hour + commission per confirmed conversion
Contract: Full-time, Permanent
The Sales and Customer Service Executive will sit within the Manchester Head Office sales function of the Flow Student Accommodation Portfolio and play a pivotal role in handling both the phone and email enquiries to the central sales line and the overflow sales line. You will take ownership of the central sales inbound and outbound enquiries, answering questions from students and parents on their accommodation options within our portfolio, converting them to viewings or moving direct to booking. You will also manage the overflow of enquiries from site, supporting the teams to convert enquiries into viewings and bookings. Working closely with the Group Sales Manager, marketing team and on-site accommodation teams, you will manage the inbound and outbound leads through HubSpot, ensuring timely follow‑up, high‑quality communication and consistent sales processes. This is a target‑driven role focused on great customer service and engagement, sales conversion, and pipeline management.
About Flow Student
Flow Student is the national student living brand from MCR Property Group, delivering high‑quality, experience‑led student accommodation across a growing UK portfolio. As we scale our platform, we are strengthening our central sales function to drive occupancy, improve conversion performance and support on‑site teams through structured, data‑led lead management.
Key Responsibilities
- Lead Management & Conversion
- Manage and respond to the overflow of inbound phone calls and general enquiries via HubSpot, portals and direct channels.
- Conduct proactive outbound calls and follow‑ups to convert warm leads into confirmed bookings.
- Ensure all leads are contacted within agreed SLAs.
- Maintain high conversion rates through consistent follow‑up and pipeline management.
- Support clearing of aged leads and improving response times across the portfolio.
- CRM & System Management
- Accurately record all activity within HubSpot.
- Maintain clean pipeline data to ensure accurate reporting and forecasting.
- Track lead status, offers issued, bookings and contract progression.
- Escalate system or process issues where necessary.
- Portfolio Sales Support
- Work closely with site‑based teams to support property‑level occupancy targets.
- Provide visibility of pipeline performance to the Group Sales Manager.
- Assist with sales campaigns, offers and tactical pricing initiatives.
- Support clearing and closing activity during peak letting periods.
- Communication & Customer Experience
- Deliver professional, confident and engaging communication via phone and email.
- Provide accurate product knowledge across all Flow Student properties.
- Promote the brand values and ensure consistent messaging aligned with marketing campaigns.
- Ensure a seamless handover to on‑site teams once bookings are confirmed.
- Reporting & Performance
- Work to clear KPIs and conversion targets.
- Contribute to weekly pipeline and performance reporting.
- Identify trends in objections, pricing sensitivity and competitor activity.
- Support continuous improvement of sales processes.
Key Performance Indicators
- Lead response time
- Conversion rate (enquiry to booking)
- Occupancy contribution
- Pipeline hygiene and CRM accuracy
- Booking turnaround time
- Individual commission performance
About You
- Previous experience in sales, telesales, lettings, hospitality or customer conversion roles.
- Target‑driven with a strong focus on achieving results.
- Friendly and confident communicator, particularly over the phone.
- Organised and able to manage multiple leads simultaneously.
- Comfortable working with CRM systems (HubSpot experience desirable).
- Commercially aware and motivated by performance and commission.
- Able to work collaboratively with site teams and senior sales leadership.
- Experience within PBSA, residential lettings or student accommodation would be advantageous but is not essential.
What We Offer
- Peak booking season hours (July–September)
- Commission payment per confirmed booking.
- Opportunity to grow within a scaling national student accommodation platform.
- Exposure to portfolio‑wide sales strategy and leadership.
Sales and Customer Service Executive in Manchester employer: MCR Property Group
Flow Student is an exceptional employer, offering a dynamic work environment in Manchester where you can thrive as a Sales and Customer Service Executive. With competitive pay, commission opportunities, and a strong focus on employee growth, you'll be part of a supportive team dedicated to delivering high-quality student accommodation. Our culture promotes collaboration and innovation, ensuring that you have the tools and resources to excel in your role while contributing to our mission of enhancing the student living experience.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Executive in Manchester
✨Tip Number 1
Get to know the company inside out! Research Flow Student and their values, so you can show how you fit into their culture during interviews. This will help us connect with the interviewers and demonstrate our genuine interest.
✨Tip Number 2
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your sales experience and customer service skills. We want to make a great first impression when we get that chance to speak.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the company. They might even give us tips on what the hiring team is looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really keen on joining the Flow Student team.
We think you need these skills to ace Sales and Customer Service Executive in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Sales and Customer Service Executive role. Highlight any previous sales or customer service experience, especially if it involves handling enquiries or using CRM systems like HubSpot.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Flow Student and how your background makes you a great fit for the team. Don’t forget to mention your target-driven mindset and communication skills!
Show Off Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your application showcases your ability to communicate clearly and confidently. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Flow Student team. Plus, it’s super easy!
How to prepare for a job interview at MCR Property Group
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Flow Student's accommodation options and services. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of phone and email communication, practice articulating your thoughts clearly. You could even role-play common customer scenarios with a friend to get comfortable with handling enquiries.
✨Showcase Your Sales Experience
Be ready to discuss your previous sales or customer service experiences. Highlight specific examples where you successfully converted leads or improved customer satisfaction, as this will demonstrate your capability for the target-driven nature of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, sales strategies, or how success is measured in the role. This shows that you’re engaged and serious about contributing to their goals.
