At a Glance
- Tasks: Lead resident experience strategy and create engaging community events.
- Company: Dynamic organisation focused on enhancing student living experiences.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and to shape resident satisfaction.
- Why this job: Make a real difference in students' lives and foster a vibrant community.
- Qualifications: Experience in community engagement and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
The Resident Experience & Support Manager is responsible for leading the resident experience strategy across the PBSA portfolio, ensuring residents receive an exceptional living experience that supports wellbeing, community engagement, academic success, and personal development.
The role will own resident satisfaction, Net Promoter Score (NPS), resident surveys, customer insight, complaints management, safeguarding, wellbeing initiatives, and ANUK compliance relating to resident experience. The post holder will act as the organisational lead for resident feedback and service improvement, ensuring resident voice is at the centre of decision-making and continuously translated into measurable operational improvements.
The role will also oversee all formal complaints, including complaints escalated under the ANUK National Code, ensuring fair, timely and transparent investigations while driving learning and service enhancement across the business.
Key Responsibilities
- Develop and implement the annual Resident Experience Strategy.
- Create an engaging, inclusive and supportive residential environment.
- Design and deliver a varied programme of social, educational, wellbeing and community events.
- Lead welcome, induction and arrival programmes.
- Develop initiatives that improve resident retention and rebooking.
- Build partnerships with universities, students' unions and local organisations.
- Promote diversity, equality, inclusion and belonging throughout the resident community.
- Manage resident ambassador programmes and peer engagement initiatives.
- Ensure communication channels are effective, engaging and responsive.
Wellbeing & Student Support
- Lead wellbeing initiatives that promote positive mental health and resilience.
- Act as a key point of contact for resident wellbeing concerns.
- Provide guidance, support and signposting to appropriate support services.
Resident Experience & Support Manager in Manchester employer: MCR Property Group
MCR Property Group is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and teamwork thrive. With a strong focus on employee development, we provide ample opportunities for growth and career advancement, ensuring that our team members feel valued and empowered. Join us to be part of a company that not only prioritises professional success but also fosters a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience & Support Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MCR Property Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MCR Property Group
Don't be shy about reaching out to MCR Property Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resident Experience & Support Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MCR Property Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MCR Property Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
