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- Tasks: Support lettings and block management teams with property viewings, inspections, and customer service.
- Company: Join MCR Property Group, a leading independent real estate company in the UK.
- Benefits: Gain valuable experience in property management with a dynamic team.
- Other info: Flexible working hours and opportunities for travel across locations.
- Why this job: Make a difference in tenants' lives while developing your career in property management.
- Qualifications: Previous lettings experience and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
About MCR Property Group
MCR Property Group is a leading independent real estate investment and development company with a strong UK presence, operating from offices in London, Manchester, Birmingham, and Glasgow. Our primary focus is the delivery of new residential and industrial developments alongside the active management of a diverse property portfolio, which includes approximately 5,000 residential plots and commercial and industrial assets with a value in excess of £2 billion.
The Role
The successful candidate will play a key role in supporting both the lettings and block management teams, providing essential onsite assistance across property viewings, inspections, customer service, and administrative duties. The position requires a proactive and organised individual with previous lettings experience who is comfortable managing multiple priorities while delivering a high standard of service to tenants and internal stakeholders.
- Working closely with the lettings team, you will be responsible for assisting with property inspections and ensuring all units meet the required standards prior to occupation.
- You will also provide a visible onsite presence, responding to tenant queries, resolving issues professionally, and contributing to a positive customer experience.
- In addition, the role will support the block management team through routine building inspections, identifying and reporting maintenance or safety concerns, and assisting with general onsite operations.
- Acting as a key point of contact between tenants, the lettings team, and block management, you will help ensure clear communication and the smooth day-to-day running of the development.
- General administrative responsibilities will include maintaining accurate records, scheduling appointments, preparing reports, supervising contractors and tradespeople, and assisting with both move-in and move-out processes to ensure a seamless experience for tenants.
- You will also provide flexible onsite support as required by both teams, adapting to operational needs as they arise.
Candidate Requirements
Applicants must have previous experience in lettings or property management and demonstrate strong customer service skills, with the ability to handle tenant enquiries and concerns in a calm and professional manner. You should be highly organised, capable of multitasking effectively, and confident working both independently and as part of a wider team. Strong written and verbal communication skills are essential, along with a high level of attention to detail and a proactive approach to problem-solving. Familiarity with property management software and standard office applications is preferred.
The role will be based onsite in Luton with regular travel to other locations when required. Working hours will be generally consistent, although some flexibility will be required to meet tenant needs and operational demands. A full UK driving licence is essential.
Lettings & Property Manager - Luton employer: MCR Property Group
Contact Detail:
MCR Property Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings & Property Manager - Luton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to someone at MCR Property Group.
✨Tip Number 2
Get your hands dirty with some onsite experience. If you can, volunteer or shadow someone in a lettings role. This not only boosts your CV but also gives you real insights into what the job entails, making you a more attractive candidate.
✨Tip Number 3
Prepare for interviews by practising common questions related to lettings and property management. Think about scenarios where you've successfully handled tenant queries or resolved issues, as these will showcase your skills and experience effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining MCR Property Group and ready to dive into the lettings world.
We think you need these skills to ace Lettings & Property Manager - Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings & Property Manager role. Highlight your previous lettings experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how your proactive approach aligns with our values at MCR Property Group. Keep it engaging and personal!
Showcase Your Customer Service Skills: Since this role involves a lot of tenant interaction, make sure to highlight your customer service experience. Share specific examples of how you've handled tenant queries or resolved issues in the past. We love seeing real-life scenarios!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at MCR Property Group
✨Know Your Stuff
Make sure you brush up on your lettings and property management knowledge. Familiarise yourself with MCR Property Group's portfolio and recent developments. Being able to discuss specific properties or projects will show your genuine interest and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled tenant queries or resolved issues. Highlighting your ability to maintain a calm and professional demeanour under pressure will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Since the role requires multitasking, come prepared with examples that showcase your organisational abilities. Discuss how you prioritise tasks and manage your time effectively, especially in busy environments.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.