Resident Services Advisor in London

Flow Student is one of the UK's fastest-growing student accommodation providers, creating modern, affordable, and well-designed living spaces across key university cities. With a focus on delivering exceptional student experiences, Flow Student provides high-quality accommodation designed around comfort, community, and convenience.

As a Resident Service Advisor, you will play an important role in delivering an outstanding accommodation experience for students living at our Huddersfield property. Acting as a key point of contact for residents, you will provide friendly, professional support, helping to resolve day-to-day enquiries, manage requests and ensure residents receive a consistently high standard of service throughout their stay.

This is a varied, customer-facing role suited to someone who enjoys working with people, takes pride in delivering excellent service and can manage a range of responsibilities in a busy accommodation environment.

Your Background

• Ideally have previous experience in customer service, hospitality, residential accommodation, retail or another customer-facing environment, although this is not essential.
• Be an excellent communicator, with the ability to listen actively, understand resident needs and communicate clearly and professionally.
• Be approachable, empathetic and confident when dealing with different people and situations.
• Be a collaborative team player who can also work independently and take ownership of responsibilities.
• Have a genuine interest in creating a positive living environment and delivering an excellent resident experience.

You will play an important part in building strong relationships with residents, encouraging community engagement and ensuring students feel supported throughout their time at the property.

Key Responsibilities

• Act as the first point of contact for residents, providing a welcoming, approachable and professional service.
• Respond to resident enquiries, requests and complaints promptly, ensuring issues are resolved effectively or escalated to the appropriate team.
• Build positive relationships with residents, helping to improve satisfaction, encourage re-bookings and create a strong sense of community.
• Support resident arrivals, departures, room inspections and other key accommodation processes.
• Assist with day-to-day property operations, ensuring communal areas and resident facilities are maintained to a high standard.
• Maintain accurate resident records and update information within internal systems.
• Complete administrative duties including reporting, correspondence, document management and general office support.
• Support rent collection activity, including monitoring accounts, assisting with arrears communications and liaising with guarantors where required.
• Assist with the organisation and delivery of resident engagement activities, events and community initiatives.
• Promote a safe, inclusive and positive living environment for all residents.
• Identify and appropriately escalate safeguarding, welfare, health and safety or compliance concerns.
• Support property audits, inspections and compliance checks to ensure site standards are maintained.
• Ensure all activities are completed in accordance with GDPR requirements and company policies.

Requirements

• Previous experience in customer service, administration, hospitality, residential accommodation or a similar customer-facing environment.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents and colleagues.
• A professional, approachable and empathetic manner when dealing with resident enquiries and concerns.
• Strong organisational skills, with the ability to manage multiple priorities in a busy environment.
• Good IT skills, with confidence using systems, databases and Microsoft Office applications.
• The ability to handle sensitive situations with professionalism, discretion and understanding.
• Experience within PBSA, student accommodation, property management or hospitality would be desirable but is not essential.
• Experience supporting rent collection, payments, arrears or administrative processes would be advantageous.