At a Glance
- Tasks: Welcome guests and manage check-in/check-out with a smile.
- Company: Join a friendly hotel team in South Kensington.
- Benefits: Enjoy competitive pay, staff discounts, and training opportunities.
- Other info: Flexible shifts with a supportive work environment.
- Why this job: Be the face of hospitality and create memorable guest experiences.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 22000 - 26000 £ per year.
Location: Ashburn Hotel / South Kensington
Reporting to: Hotel Manager
Work Hours: Morning: 8:00 pm - 8:00 am
Job Purpose: To provide a warm, professional, and efficient front desk service, ensuring all guests receive a high standard of hospitality from arrival to departure.
Key Responsibilities:
- Welcome guests in a friendly and professional manner
- Manage check-in and check-out procedures efficiently
- Handle reservations, amendments, and cancellations
- Answer phone calls, emails, and guest enquiries promptly
- Process payments and maintain accurate billing records
- Provide information about the hotel and local area
- Handle guest requests, complaints, and feedback professionally
- Coordinate with housekeeping and maintenance to ensure room readiness
- Maintain the reception area to a high standard at all times
- Ensure compliance with hotel policies and data protection standards
Requirements & Skills:
- Previous experience in a hotel reception or customer service role preferred
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Good knowledge of hotel systems (e.g. Opera, Guestline, etc.) is an advantage
- Ability to remain calm under pressure
- Professional appearance and attitude
- Basic IT and administrative skills
Working Hours: Shift-based role (including early, late, weekends, and bank holidays)
Typical shifts may include: Morning: 8:00 pm - 8:00 am
What We Offer:
- Competitive salary
- Staff discounts / benefits
- Training and development opportunities
- Friendly and supportive working environment
Night Hotel Receptionist in London employer: MCR Property Group
At Ashburn Hotel in South Kensington, we pride ourselves on fostering a friendly and supportive working environment where our Night Hotel Receptionists can thrive. With competitive salaries, staff discounts, and ample training and development opportunities, we ensure that our employees feel valued and empowered to grow within the hospitality industry. Join us to be part of a team that is dedicated to providing exceptional service and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Hotel Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MCR Property Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MCR Property Group
Don't be shy about reaching out to MCR Property Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Hotel Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MCR Property Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MCR Property Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
