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- Tasks: Support the lettings team with property viewings, customer service, and administrative tasks.
- Company: Join MCR Property Group, a leading independent real estate company with a strong UK presence.
- Benefits: Enjoy 20 days holiday, competitive bonuses, training support, and a day off for your birthday.
- Why this job: Be part of a thriving business focused on growth and creating value in the property market.
- Qualifications: Previous lettings experience, strong customer service skills, and excellent organisational abilities required.
- Other info: This role is based onsite in High Wycombe; travel to other locations is necessary.
We are currently seeking a Lettings Negotiator to join our MCR Homes team in High Wycombe. This is an exciting opportunity to join a fast-paced thriving business with opportunities for growth and development. If you are ready to embark on a rewarding journey with MCR Property Group and contribute to our mission of creating enduring value in the property market, we would love to hear from you.
MCR Property Group is a leading independent real estate investment and development company, with a strong UK presence and offices in key cities like London, Manchester, Birmingham, and Glasgow. Our primary focus lies in developing new residential and industrial projects and managing a diverse portfolio, which includes around 5,000 residential plots and commercial/industrial assets exceeding £2 billion in value.
The successful candidate will support our lettings team with property viewings and inspections, onsite customer service, and general administrative tasks. Additionally, they will assist the block management team with building inspections, reporting, and various onsite duties. This role requires someone with previous lettings experience who can manage multiple tasks efficiently and provide exceptional service to our tenants and team members.
Responsibilities:- Assist the lettings team with property inspections, ensuring all units meet the required standards before occupancy.
- Provide onsite customer service, addressing tenant inquiries and resolving issues promptly and professionally.
- Support the block management team with routine building inspections and report any maintenance or safety issues.
- Act as a liaison between tenants, the lettings team, and the block management team to ensure smooth communication and operations.
- Perform general administrative tasks, including updating records, scheduling appointments, supervising tradespeople and preparing reports.
- Assist with move-in and move-out processes, ensuring a seamless experience for tenants.
- Handle various onsite tasks as directed by the lettings and block management teams, serving as a general support resource.
- Previous experience in lettings or property management is required.
- Strong customer service skills with the ability to handle tenant concerns effectively.
- Excellent organizational and multitasking abilities.
- Strong communication skills, both written and verbal.
- Attention to detail and a proactive approach to problem-solving.
- Ability to work independently and as part of a team.
- Familiarity with property management software and basic office applications is preferred.
Based onsite at High Wycombe, with travel to other locations including Aylesbury. Regular working hours with some flexibility required to accommodate tenant needs and operational requirements. UK Drivers License essential.
MCR Benefits:- 20 days holiday plus bank holidays, increasing by 1 with every completed year to a maximum of 25 days.
- Competitive bonus structure.
- Training and support towards ARLA-NFOPP qualification.
- Birthday off.
- Free eye test voucher.
Please note we do not offer hybrid/remote working options; this role is based on site.
Lettings Negotiator employer: MCR Property Group
Contact Detail:
MCR Property Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Negotiator
✨Tip Number 1
Familiarise yourself with the local property market in High Wycombe. Understanding the area, its rental trends, and what tenants are looking for can give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals in the lettings and property management field. Attend local property events or join online forums to connect with others who can provide insights or even referrals to MCR Homes.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Think of specific examples from your previous experience where you successfully resolved tenant issues or improved their experience, as this is crucial for the role.
✨Tip Number 4
Show your enthusiasm for the role and the company during any interactions. Research MCR Property Group’s values and mission, and be ready to discuss how you can contribute to their goals in the lettings sector.
We think you need these skills to ace Lettings Negotiator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant lettings or property management experience. Emphasise your customer service skills and any specific achievements that demonstrate your ability to manage multiple tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the property market and your understanding of MCR Property Group's mission. Mention how your previous experience aligns with the responsibilities of the Lettings Negotiator role.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as strong communication abilities, attention to detail, and proficiency with property management software. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the lettings industry.
How to prepare for a job interview at MCR Property Group
✨Showcase Your Lettings Experience
Make sure to highlight your previous experience in lettings or property management during the interview. Be prepared to discuss specific situations where you successfully managed tenant concerns or conducted property inspections, as this will demonstrate your capability for the role.
✨Demonstrate Strong Customer Service Skills
Since the role involves addressing tenant inquiries and resolving issues, it's crucial to convey your customer service skills. Share examples of how you've effectively handled difficult situations with tenants in the past, showcasing your ability to remain professional and solution-oriented.
✨Prepare for Multitasking Questions
Given that the job requires managing multiple tasks efficiently, be ready to answer questions about how you prioritise and organise your workload. You might want to prepare a few scenarios where you successfully juggled various responsibilities without compromising on quality.
✨Familiarise Yourself with Property Management Software
If you have experience with property management software, make sure to mention it. If not, consider doing a bit of research on common tools used in the industry. This shows your willingness to learn and adapt, which is a valuable trait for the role.
