Customer Service Assistant Location: Preston
Employment Type: Full-time
About Flow Student Flow Student is one of the UK's fastest-growing student accommodation providers, creating modern, affordable, and well-designed living spaces across key university cities. With a focus on delivering exceptional student experiences, Flow Student provides high-quality accommodation designed around comfort, community, and convenience.
Operating across locations including Preston, Liverpool, Sheffield, Coventry, Nottingham, and Sunderland, Flow Student is investing in its growing portfolio to create vibrant communities where students can feel at home throughout their university journey.
Our aim is simple: to provide students with more than just a room, creating welcoming environments where they can live, study, socialise, and thrive.
About the Role The Customer Service Assistant is a key front-line role responsible for delivering an outstanding resident experience at our Preston student accommodation site.
As the first point of contact for students, visitors, and external stakeholders, you will provide a professional, friendly, and solution-focused service while supporting the smooth day-to-day operation of the building.
You will play an important role in creating a positive student community by building strong relationships with residents, supporting engagement activities, managing enquiries, and ensuring students receive the highest level of service throughout their stay.
The role will also involve supporting administrative processes, maintaining accurate records, assisting with rental management systems, supporting arrears management, and ensuring compliance with company procedures.
Key Responsibilities • Act as the first point of contact for students, providing a welcoming and professional customer service experience
• Respond to resident enquiries, requests, and complaints promptly, ensuring issues are resolved effectively or escalated appropriately
• Build positive relationships with students to improve satisfaction, encourage re-bookings, and create a strong sense of community
• Support arrivals, departures, room inspections, and key student accommodation processes
• Maintain accurate student records and update information within internal systems
• Complete administrative tasks including reporting, correspondence,...
Customer Service Advisor in Lancing employer: MCR Property Group
MCR Property Group is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and teamwork thrive. With a strong focus on employee development, we provide ample opportunities for growth and career advancement, ensuring that our team members feel valued and empowered. Join us to be part of a company that not only prioritises professional success but also fosters a supportive and inclusive culture.
