At a Glance
- Tasks: Ensure safety and support for residents during night shifts in a vibrant student environment.
- Company: Flow Student, a unique and welcoming student accommodation provider.
- Benefits: Competitive pay, flexible shifts, and opportunities for personal growth.
- Other info: Join a supportive team and enjoy a dynamic work atmosphere.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: SIA licence, first aid certification, and a customer-focused attitude.
The predicted salary is between 28500 - 35000 £ per year.
Location: Coventry (Flow Student Sites)
Reporting to: General Manager
Contract Type: Full Time
Working Pattern: 4 Days On / 4 Days Off
Shift: 7:00pm – 7:00am (12-hour shifts)
Equates to 42 hours per week
Salary: £13.75ph
Role Overview
Flow Student is not a traditional security environment. Our Night Security & Resident Support Officers are visible, approachable and proactive members of the site team. This role combines licensed security responsibilities with a nurturing, resident-focused approach to ensure our buildings remain safe, welcoming and well managed throughout the night. This is not static guarding. This is active building management, resident reassurance and emergency response. You will act as part of two individuals with site presence overnight supporting residents, responding to incidents, managing fire activations, assisting with lockouts and ensuring the building operates safely and smoothly.
Key Responsibilities
- Security & Safety Management
- Provide a visible and professional security presence throughout the building
- Conduct internal and external patrols at regular intervals
- Monitor CCTV systems and access control systems
- Manage visitor access and ensure compliance with guest policies
- Respond to anti-social behaviour in line with company procedures
- Carry out room lockout assistance in accordance with site policy
- Ensure all entry points are secure during overnight hours
- Maintain accurate incident and patrol logs
- Emergency Response
- Act as first responder to fire alarm activations
- Investigate alarm triggers and liaise with emergency services where required
- Follow fire evacuation procedures and ensure resident safety
- Respond to medical emergencies (First Aid trained)
- Escalate serious incidents to senior management appropriately
- Complete detailed incident reports following any event
- Night Porter / Building Support Duties
- Support the building’s overnight operational needs
- Assist residents with welfare concerns and minor issues
- Provide front desk support where required
- Conduct welfare checks where appropriate
- Report maintenance issues identified during patrols
- Support minor facilities-related tasks where safe and appropriate
- Resident Support & Wellbeing
- Build positive, professional relationships with residents
- Provide reassurance and support during difficult or stressful situations
- Handle noise complaints and disputes calmly and fairly
- Promote a respectful and inclusive living environment
- Represent Flow Student’s values of Ease, Essentials, Experience, Local and Together
- Compliance & Reporting
- Ensure full compliance with health & safety regulations
- Maintain clear documentation of all incidents
- Complete handover reports for daytime management
- Adhere to ANUK and internal compliance standards
- Participate in ongoing training and refresher courses
Essential Requirements
- Valid SIA Door Supervisor or Security Guard Licence
- Valid Emergency First Aid at Work Certificate
- Experience in security, concierge, night porter or similar role
- Ability to remain calm under pressure
- Strong written and verbal communication skills
- Comfortable working independently overnight
- Customer-service focused approach
Desirable
- Experience within Purpose Built Student Accommodation (PBSA)
- Fire Marshal training
- Conflict management training
- Experience using incident reporting systems
Personal Attributes
- Calm and composed under pressure
- Approachable and empathetic
- Observant and proactive
- Firm but fair in handling behaviour
- Professional in presentation and conduct
- Reliable and accountable
Night Security & Resident Support Officer in Coventry employer: MCR Property Group
Flow Student is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for Night Security & Resident Support Officers. With a focus on employee growth and development, we offer comprehensive training and opportunities to build meaningful relationships with residents in a dynamic environment. Our Coventry location provides a vibrant community atmosphere, ensuring that our team members feel valued and engaged while contributing to the safety and wellbeing of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Night Security & Resident Support Officer in Coventry
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Night Security & Resident Support Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like MCR Property Group. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to MCR Property Group
Don’t forget to apply for the Night Security & Resident Support Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining MCR Property Group.
We think you need these skills to ace Night Security & Resident Support Officer in Coventry
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at MCR Property Group. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at MCR Property Group.
How to prepare for a job interview at MCR Property Group
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at MCR Property Group.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at MCR Property Group.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at MCR Property Group.
