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For Companies At a Glance
- Tasks: Convert enquiries into bookings and manage leads with a focus on customer experience.
- Company: Join Flow Student, a leading brand in student accommodation across the UK.
- Benefits: Earn £14.50 per hour with opportunities for career growth and development.
- Other info: Work in a vibrant environment with exciting events and a supportive team culture.
- Why this job: Be part of a dynamic team that makes student living better and more accessible.
- Qualifications: Sales or customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 29000 - 30000 £ per year.
Location: Parham Student Village, Canterbury
Reporting to: General Manager
Salary: £14.50 per hour
Contract: Full-time
About Flow Student
Flow Student is the national student living brand from MCR Property Group, delivering high-quality, experience-led student accommodation across a growing UK portfolio. With 606 units at full capacity, Parham Student Village requires a strong sales function to drive occupancy, improve conversion performance and support with provision of a high quality student accommodation.
The Role
The Sales Advisor will be based on site at Parham Student Village and will play a pivotal role in converting enquiries into confirmed bookings as well as rebookers. Working closely with the General Manager and Customer Service Advisor, you will manage inbound and outbound leads through HubSpot, ensuring timely follow-up, high-quality communication and consistent sales processes. The role is an integral part of site success and contributes towards KPI's.
Key Responsibilities
- Lead Management & Conversion
- Manage and respond to inbound enquiries via HubSpot, portals and direct channels.
- Conduct proactive outbound calls and follow-ups to convert warm leads into confirmed bookings.
- Ensure all leads are contacted within a reasonable time frame and records of interest kept up to date.
- Maintain high conversion rates through consistent follow-up and pipeline management.
- Support clearing of aged leads and improving response times.
- CRM & System Management
- Accurately record all activity within HubSpot.
- Maintain clean pipeline data to ensure accurate reporting and forecasting.
- Track lead status, offers issued, bookings and contract progression.
- Escalate system or process issues where necessary.
- Assist with sales campaigns, offers and tactical pricing initiatives.
- Communication & Customer Experience
- Deliver professional, confident and engaging communication via phone and email.
- Provide accurate product knowledge across all Flow Student properties.
- Promote the brand values and ensure consistent messaging aligned with marketing campaigns.
- Ensure a seamless handover to on-site teams once bookings are confirmed.
- Assist with internal and external student events and fayres with drive, passion and enthusiasm.
- Maintain positive relationships with third-party agents e.g. AmberStudent, UniAcco and ensure a seamless booking process.
- Reporting & Performance
- Work to clear KPIs and conversion targets.
- Contribute to weekly pipeline and performance reporting.
- Identify who our competitors are, make Parham Student Village stand out from surrounding PBSA.
- Support continuous improvement of sales processes.
Key Performance Indicators
- Lead response time
- Conversion rate (enquiry to booking)
- Occupancy contribution
- Booking turnaround time
About You
- Previous experience in sales, telesales, lettings, hospitality or customer conversion roles.
- Target-driven with a strong focus on achieving results.
- Confident communicator, particularly over the phone.
- Organised and able to manage multiple leads simultaneously.
- Comfortable working with CRM systems (HubSpot experience desirable).
- Able to work collaboratively with site teams and agents.
- Experience within PBSA, residential lettings or student accommodation would be advantageous but is not essential.
Sales Advisor in Canterbury employer: MCR Property Group
Contact Detail:
MCR Property Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Canterbury
✨Tip Number 1
Get to know the company inside out! Research Flow Student and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll need to be confident and engaging over the phone, so rehearse how you’d introduce yourself and discuss your experience. Make it sound natural and enthusiastic – remember, you’re selling yourself!
✨Tip Number 3
Follow up like a pro! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you message. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Sales Advisor in Canterbury
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight any previous sales experience you have. We want to see how you've successfully converted leads in the past, so share specific examples that demonstrate your skills!
Be Personable and Professional: Since communication is key for this role, let your personality shine through in your writing. Use a friendly tone while maintaining professionalism, just like we do at StudySmarter. This will help us see how you'd fit into our team!
Tailor Your Application: Make sure to tailor your application to the Sales Advisor role specifically. Mention your familiarity with CRM systems like HubSpot and how you can manage leads effectively. We love seeing candidates who take the time to connect their experience with what we're looking for!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Flow Student team!
How to prepare for a job interview at MCR Property Group
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Flow Student and its offerings. Familiarise yourself with the properties, services, and values of the brand. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Master the Art of Communication
As a Sales Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your phone and email communication skills, as these will be crucial in your day-to-day responsibilities.
✨Showcase Your Sales Skills
Prepare examples from your past experiences that highlight your sales achievements and how you've successfully converted leads. Be ready to discuss specific strategies you used to manage leads and improve conversion rates, as this will demonstrate your capability for the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to handle a mock sales call or respond to an enquiry. Practising these scenarios can help you feel more comfortable and showcase your ability to think on your feet and provide excellent customer service.