At a Glance
- Tasks: Lead daily operations at Parham Student Village and ensure a top-notch living experience for students.
- Company: Join a vibrant student accommodation team focused on creating a safe and engaging environment.
- Benefits: Full-time, permanent role with opportunities for growth and development in a dynamic setting.
- Other info: Flexible hours with potential evening or weekend work during busy periods.
- Why this job: Make a real difference in students' lives while honing your leadership and operational skills.
- Qualifications: Experience in student accommodation or hospitality, strong communication, and organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to: General Manager
Contract: Full-Time, Permanent
Role Purpose
The Assistant Accommodation Manager plays a key operational leadership role at Parham Student Village, supporting the General Manager in delivering a safe, compliant, commercially successful and customer-focused student living environment. The role bridges day-to-day site operations with strategic performance objectives, ensuring high standards across compliance, resident satisfaction, occupancy performance and operational delivery.
Key Responsibilities
- Operational Leadership & Site Management
- Support the General Manager in the day-to-day running of the property, ensuring operational standards are consistently delivered.
- Oversee front-of-house operations, maintenance coordination, cleaning standards and security performance.
- Act as escalation point for resident and operational issues, ensuring swift resolution.
- Provide operational cover in the absence of the General Manager.
- Compliance, Health & Safety
- Support full compliance with health & safety legislation, fire safety regulations and statutory inspections.
- Maintain accurate compliance records and assist in audits and inspections.
- Assist in risk management processes, ensuring issues are logged, tracked and resolved.
- Work closely with contractors and FM partners to ensure safe systems of work are adhered to.
- Resident Experience & Customer Service
- Deliver an exceptional resident experience, responding professionally and promptly to enquiries and complaints.
- Support the planning and delivery of resident engagement and wellbeing initiatives.
- Manage check-ins, check-outs and tenancy administration processes.
- Ensure resident communications are clear, timely and aligned with brand standards.
- Commercial & Performance Support
- Support occupancy targets through effective administration, customer service and collaboration with sales teams.
- Assist in debt management processes including arrears monitoring and resident communication.
- Contribute to budget monitoring, cost control and value-for-money initiatives.
- Maintain accurate reporting on KPIs including occupancy, debt and compliance performance.
- Administration & Systems
- Maintain accurate records across all operational systems and property management platforms.
- Support implementation and effective use of rental management and CRM systems.
- Ensure documentation is compliant, up to date and audit-ready at all times.
- Mobilisation & Projects
- Support site mobilisation activities, refurbishments and improvement projects.
- Assist in coordinating contractors and internal teams during project delivery.
- Ensure operational impacts of projects are effectively communicated and managed.
- People & Team Support
- Support supervision and coordination of site team members.
- Promote a culture of professionalism, accountability and resident focus.
- Assist with training and onboarding of new team members as required.
Person Specification
- Experience within student accommodation, residential property, hospitality or similar operational environment.
- Strong understanding of health & safety and compliance obligations.
- Excellent communication and customer service skills.
- Commercial awareness with experience supporting occupancy and debt management processes.
- Strong organisational skills with the ability to manage competing priorities.
- Proficient in Microsoft Office and property management systems.
- Flexible approach, including occasional evening or weekend work during peak periods.
Measures of Success
- Achievement of occupancy and arrears targets.
- Successful compliance audits with minimal actions.
- High resident satisfaction scores and positive feedback.
- Effective operational delivery during peak periods and projects.
- Strong collaboration and support of the General Manager and wider operational team.
Assistant Accommodation Manager - Student Accommodation in Canterbury employer: MCR Property Group
At Parham Student Village, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment where your contributions directly impact the student living experience. Located in a dynamic area, we offer competitive benefits and a collaborative atmosphere that values professionalism and accountability, making it a rewarding place to advance your career in student accommodation management.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Accommodation Manager - Student Accommodation in Canterbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the student accommodation or hospitality sectors. You never know who might have a lead on an Assistant Accommodation Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Parham Student Village tick, and be ready to discuss how you can contribute to their operational leadership and resident experience goals.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled compliance, health & safety, or customer service challenges in the past. This will demonstrate your readiness for the role and your ability to deliver high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Accommodation Manager - Student Accommodation in Canterbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Accommodation Manager role. Highlight your experience in student accommodation or similar environments, and don’t forget to showcase your operational leadership skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about creating a great resident experience and how your skills align with our mission at Parham Student Village.
Showcase Your Compliance Knowledge:Since compliance is key in this role, be sure to mention any relevant experience you have with health & safety regulations and audits. We want to see that you understand the importance of maintaining high standards!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at MCR Property Group
✨Know Your Stuff
Make sure you understand the ins and outs of student accommodation and the specific responsibilities of an Assistant Accommodation Manager. Brush up on compliance, health & safety regulations, and how they apply to the role. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you resolved complaints or improved resident experiences. This is crucial for this position, so be ready to discuss your approach to ensuring resident satisfaction.
✨Demonstrate Leadership Qualities
Even though you're applying for an assistant role, it's important to highlight your leadership skills. Share experiences where you've supported a team or taken charge during challenging situations. This will reassure them that you can step up when needed and support the General Manager effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational challenges or resident issues. Practice responding to these types of questions by outlining your thought process and how you would ensure compliance and maintain high standards. This will help you stand out as a proactive candidate.
