At a Glance
- Tasks: Manage sales enquiries and convert leads into bookings for student accommodation.
- Company: Join Flow Student, a leading brand in student living across the UK.
- Benefits: Earn £14.50 per hour plus commission and enjoy career growth opportunities.
- Other info: Dynamic role with potential for personal and professional development.
- Why this job: Make a real impact by helping students find their perfect accommodation.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester, Ardwick
Salary: £14.50 per hour + commission per confirmed conversion
Contract: Full-time, Permanent
The Sales and Customer Service Executive will sit within the Manchester Head Office sales function of the Flow Student Accommodation Portfolio and play a pivotal role in handling both the phone and email enquiries to the central sales line and the overflow sales line. You will take ownership of the central sales inbound and outbound enquiries, answering questions from students and parents on their accommodation options within our portfolio, converting them to viewings or moving direct to booking. You will also manage the overflow of enquiries from site, supporting the teams to convert enquiries into viewings and bookings. Working closely with the Group Sales Manager, marketing team and on-site accommodation teams, you will manage the inbound and outbound leads through HubSpot, ensuring timely follow-up, high-quality communication and consistent sales processes. This is a target-driven role focused on great customer service and engagement, sales conversion, and pipeline management.
About Flow Student
Flow Student is the national student living brand from MCR Property Group, delivering high-quality, experience-led student accommodation across a growing UK portfolio. As we scale our platform, we are strengthening our central sales function to drive occupancy, improve conversion performance and support on-site teams through structured, data-led lead management.
Key Responsibilities
- Lead Management & Conversion
- Manage and respond to the overflow of inbound phone calls and general enquiries via HubSpot, portals and direct channels.
- Conduct proactive outbound calls and follow-ups to convert warm leads into confirmed bookings.
- Ensure all leads are contacted within agreed SLAs.
- Maintain high conversion rates through consistent follow-up and pipeline management.
- Support clearing of aged leads and improving response times across the portfolio.
- CRM & System Management
- Accurately record all activity within HubSpot.
- Maintain clean pipeline data to ensure accurate reporting and forecasting.
- Track lead status, offers issued, bookings and contract progression.
- Escalate system or process issues where necessary.
- Portfolio Sales Support
- Work closely with site-based teams to support property-level occupancy targets.
- Provide visibility of pipeline performance to the Group Sales Manager.
- Assist with sales campaigns, offers and tactical pricing initiatives.
- Support clearing and closing activity during peak letting periods.
- Communication & Customer Experience
- Deliver professional, confident and engaging communication via phone and email.
- Provide accurate product knowledge across all Flow Student properties.
- Promote the brand values and ensure consistent messaging aligned with marketing campaigns.
- Ensure a seamless handover to on-site teams once bookings are confirmed.
- Reporting & Performance
- Work to clear KPIs and conversion targets.
- Contribute to weekly pipeline and performance reporting.
- Identify trends in objections, pricing sensitivity and competitor activity.
- Support continuous improvement of sales processes.
Key Performance Indicators
- Lead response time
- Conversion rate (enquiry to booking)
- Occupancy contribution
- Pipeline hygiene and CRM accuracy
- Booking turnaround time
- Individual commission performance
About You
- Previous experience in sales, telesales, lettings, hospitality or customer conversion roles.
- Target-driven with a strong focus on achieving results.
- Friendly and confident communicator, particularly over the phone.
- Organised and able to manage multiple leads simultaneously.
- Comfortable working with CRM systems (HubSpot experience desirable).
- Commercially aware and motivated by performance and commission.
- Able to work collaboratively with site teams and senior sales leadership.
- Experience within PBSA, residential lettings or student accommodation would be advantageous but is not essential.
What We Offer
- Peak booking season hours (July-September)
- Commission payment per confirmed booking.
- Opportunity to grow within a scaling national student accommodation platform.
- Exposure to portfolio-wide sales strategy and leadership.
Benefits
- Commission per confirmed conversion
Sales and Customer Service Executive in Sheffield employer: MCR Property Group Ltd
Flow Student is an exceptional employer, offering a dynamic work environment in Manchester where you can thrive as a Sales and Customer Service Executive. With competitive pay, commission opportunities, and a strong focus on employee growth, you'll be part of a supportive team dedicated to delivering high-quality student accommodation. Our culture promotes collaboration and innovation, ensuring that you have the tools and resources to excel in your role while contributing to our mission of enhancing the student living experience.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Executive in Sheffield
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Flow Student's values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common sales scenarios with a friend or family member. This will boost your confidence and help you nail those tricky questions about handling objections or converting leads.
✨Tip Number 3
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Flow Student family.
We think you need these skills to ace Sales and Customer Service Executive in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales and Customer Service Executive role. Highlight any relevant experience in sales, customer service, or using CRM systems like HubSpot. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Flow Student and how you can contribute to our team. Keep it engaging and professional, just like the communication we value.
Show Off Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your application reflects your ability to communicate clearly and confidently. We love friendly and engaging communicators, so let that personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Flow Student!
How to prepare for a job interview at MCR Property Group Ltd
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Flow Student's accommodation options and services. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of phone and email communication, practice articulating your thoughts clearly. You could even role-play common customer scenarios with a friend to get comfortable with handling enquiries.
✨Familiarise Yourself with HubSpot
As the job requires managing leads through HubSpot, it’s a good idea to brush up on your CRM skills. If you have experience with similar systems, be ready to discuss that and how you can adapt to HubSpot quickly.
✨Show Your Target-Driven Mindset
Be prepared to share examples from your past experiences where you met or exceeded sales targets. Highlighting your achievements will demonstrate your motivation and ability to thrive in a target-driven environment.
