Lettings & Property Manager

Location: Coventry, Warwickshire office based

Duration: Permanent, Full time (would consider Part-time candidates)

MCR Property Group is a leading independent real estate investment and development company with a strong UK presence, operating from offices in London, Manchester, Birmingham, and Glasgow. Our primary focus is the delivery of new residential and industrial developments alongside the active management of a diverse property portfolio, which includes approximately 5,000 residential plots and commercial and industrial assets with a value in excess of £2 billion.

The successful candidate will play a key role in supporting both the lettings and block management teams, providing essential onsite assistance across property viewings, inspections, customer service, and administrative duties. The position requires a proactive and organised individual with previous lettings experience who is comfortable managing multiple priorities while delivering a high standard of service to tenants and internal stakeholders.

Working closely with the lettings team, you will be responsible for:

• Assisting with property inspections and ensuring all units meet the required standards prior to occupation.
• Providing a visible onsite presence, responding to tenant queries, resolving issues professionally, and contributing to a positive customer experience.

In addition, the role will support the block management team through:

• Routine building inspections, identifying and reporting maintenance or safety concerns.
• Assisting with general onsite operations.

Acting as a key point of contact between tenants, the lettings team, and block management, you will help ensure clear communication and the smooth day-to-day running of the development. General administrative responsibilities will include:

• Maintaining accurate records.
• Scheduling appointments.
• Preparing reports.
• Supervising contractors and tradespeople.
• Assisting with both move-in and move-out processes to ensure a seamless experience for tenants.

You will also provide flexible onsite support as required by both teams, adapting to operational needs as they arise.

The ideal candidate will have the following skills and expertise:

• Prior expertise within lettings or property management.
• Prior expertise in dealing with and handling tenant enquiries and concerns (with a calm and professional manner).
• Demonstrate strong customer service skills.
• Highly organised and capable of multi-tasking effectively.
• Be confident, articulate and the ability to work both independently and as part of a wide team combined with a strong sense of ownership.
• Proficiency in Microsoft Office (preferred).
• Familiarity with property management systems.
• Strong written and verbal communication skills are essential and the ability to adapt your messaging for different audiences/stakeholders.
• A proactive and organised approach to problem solving, with the ability to support and coordinate multiple tasks.
• Excellent attention to detail.

Working hours are 40 hours per week, although some flexibility will be required to cover and meet tenant needs and operational demands. The role will be based onsite in Coventry with regular travel to other locations when required. A full UK driving license is essential.

If you are ambitious and looking to take the next step in your career within a growing property business, we would be delighted to hear from you.

Salary: Circa £35,000 per annum, depending on experience (DOE). Part-time applications will also be considered, with reduced hours and a pro-rata salary.

MCR Benefits:

• Pension
• 23 days annual leave (increasing by 1 day per year of service up to a maximum of 25 days), plus all statutory bank holidays and your birthday off as an additional paid day of leave to celebrate.
• Professional development opportunities.
• Free eye test voucher/reclaim cost.