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- Tasks: Support volunteer mentors and ensure a smooth mentoring journey for young people.
- Company: Join MCR Pathways, an award-winning charity dedicated to empowering vulnerable youth.
- Benefits: Enjoy 30 days annual leave, a generous pension, and extra perks like a birthday day off.
- Other info: Hybrid role with opportunities for personal growth and development.
- Why this job: Make a real difference in young people's lives while working in a supportive team.
- Qualifications: Strong communication skills and a passion for supporting young people are essential.
The predicted salary is between 26780 - 26780 £ per year.
Contract: 1 year fixed term
Hours: 37.5 per week
Salary: £26,780 (Grade PA4 to PA7)
Location: Hybrid including two days in our Stevenage Office and some travel across the South East of England
Travel: Occasional travel across South East England. A driving license and car are essential for the role and travel expenses will be reimbursed.
We are looking for a Mentor Services Coordinator to support our volunteer mentors in the South East of England consisting of Hertfordshire, Surrey, North London and West London.
About the role
Our Mentor Services Coordinators are the main point of contact for volunteer mentors throughout their journey with MCR – from their initial enquiry and onboarding, to ongoing support once they are matched with a young person. They carry out in-depth interviews with prospective mentors, arrange training, and coordinate DBS and reference checks, ensuring the entire process is as smooth and well-supported as possible.
Key responsibilities:
- Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person
- Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
- Manage DBS checks and support the ID verification process
- Conduct mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.
About you
- Based in the South East of England and able to travel to the Stevenage office 2 days a week
- Experience of or strong interest in working or volunteering in the charity or third sectors
- An understanding of young people and educational settings
- People person with excellent communication and listening skills and empathy
- Well organised with great administrative skills and attention to detail
- Excellent desktop and database skills
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.
Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.
Our vision: MCR Pathways will work until every young person has someone to help them find their way. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.
Benefits include:
- 30 days annual leave (inclusive of public holidays) in first year rising to 35 days from 2nd year of employment
- 7% Employer Pension Contribution
- 3 further days of annual leave between the December and January public holidays
- Additional day off for your birthday
- Employee Assistance Programme
- Life Assurance – 4 x salary.
South East England Mentor Services Coordinator in Stevenage employer: MCR Pathways
Contact Detail:
MCR Pathways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land South East England Mentor Services Coordinator in Stevenage
✨Tip Number 1
Get to know the company! Research MCR Pathways and understand their mission and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with mentors, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! Be ready to discuss how you've managed multiple tasks or projects in the past. Use specific examples to demonstrate your attention to detail and ability to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the MCR Pathways team. Don’t miss out on this opportunity!
We think you need these skills to ace South East England Mentor Services Coordinator in Stevenage
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mentor Services Coordinator role. Highlight your experience in supporting volunteers or working in educational settings, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication with mentors, be sure to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively communicated in a previous role.
Highlight Your Organisational Skills: We love a well-organised candidate! Mention any experience you have with managing processes or coordinating activities. This could be anything from scheduling meetings to handling administrative tasks – it all counts!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MCR Pathways
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Mentor Services Coordinator. Familiarise yourself with the key tasks like supporting volunteer mentors and managing DBS checks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role requires excellent communication and empathy, prepare examples from your past experiences where you've successfully engaged with others. Whether it's through volunteering or previous jobs, highlight how you’ve supported individuals and built strong relationships.
✨Be Organised and Detail-Oriented
Since the job involves a lot of administrative tasks, come prepared to discuss how you manage your time and keep track of details. You might want to share specific tools or methods you use to stay organised, as this will show you’re ready to handle the responsibilities.
✨Embrace the Mission and Values
Familiarise yourself with MCR Pathways' mission and values. During the interview, express how these resonate with you and how you can contribute to their vision of supporting vulnerable young people. This will demonstrate your alignment with the organisation's goals.