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- Tasks: Support volunteer mentors and ensure a smooth mentoring journey for young people.
- Company: Award-winning charity dedicated to empowering vulnerable youth in education.
- Benefits: Generous annual leave, pension contributions, birthday off, and life assurance.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in young people's lives while developing your skills.
- Qualifications: Customer service experience and understanding of educational settings required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Mentor Services Coordinator to support our volunteer mentors in the South East of England consisting of Hertfordshire, Surrey, North London and West London.
Our Mentor Services Coordinators are the main point of contact for volunteer mentors throughout their journey with MCR - from their initial enquiry and onboarding, to ongoing support once they are matched with a young person. They carry out in-depth interviews with prospective mentors, arrange training, and coordinate DBS and reference checks, ensuring the entire process is as smooth and well-supported as possible.
- Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person.
- Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey.
- Manage DBS checks and support the ID verification process.
- Conduct mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.
- Customer service experience.
- Based in the South East of England and able to travel to the Stevenage office 2 days a week.
- An understanding of young people and educational settings.
- Excellent desktop and database skills.
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as South East England. We are delighted that we are now launching the MCR programme in the North East of England and we are committed to helping the region’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our mentoring programme has profound impacts on school pupils in their confidence, wellbeing and post-school progression.
33 days annual leave in first year rising to 38 days from 2nd year of employment, 7% Employer Pension Contribution, additional day off for your birthday, Life Assurance - 4 x salary, Employee Assistance Programme.
Mentor Services Coordinator (Customer Service) in Stevenage employer: MCR Pathways
Contact Detail:
MCR Pathways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mentor Services Coordinator (Customer Service) in Stevenage
✨Tip Number 1
Get to know the organisation! Research MCR Pathways and understand their mission and values. This will help you connect with the interviewers and show that you're genuinely interested in supporting their cause.
✨Tip Number 2
Practice your communication skills! Since you'll be providing excellent customer service, think about examples from your past experiences where you've successfully supported others. Be ready to share these stories during your interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company culture. They might even give you a heads-up on what to expect in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the MCR team.
We think you need these skills to ace Mentor Services Coordinator (Customer Service) in Stevenage
Some tips for your application 🫡
Show Your Passion for Mentoring: When writing your application, let your enthusiasm for mentoring shine through! We want to see how much you care about supporting young people and helping them reach their potential. Share any relevant experiences that highlight your commitment to making a difference.
Tailor Your Application: Make sure to customise your application to fit the Mentor Services Coordinator role. Highlight your customer service experience and any skills that align with the job description. We love seeing candidates who take the time to connect their background with what we do at MCR!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to understand your qualifications and motivations without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about MCR and what we stand for!
How to prepare for a job interview at MCR Pathways
✨Know Your Stuff
Make sure you understand the role of a Mentor Services Coordinator inside out. Familiarise yourself with MCR Pathways' mission and values, as well as the specifics of the mentoring programme. This will help you demonstrate your genuine interest and alignment with their goals during the interview.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer service, be ready to share examples from your past experiences where you've provided excellent support. Think about situations where you resolved issues or helped someone feel valued, as this will highlight your ability to engage with mentors effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing DBS checks or supporting a mentor who is struggling. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would ensure a smooth process for the mentors.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This could be about the training process for mentors or how success is measured in the role. It shows you're engaged and thinking critically about how you can contribute to the team.