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- Tasks: Support volunteer mentors through their journey, from onboarding to ongoing engagement.
- Company: Join a dynamic organisation dedicated to mentoring young people in the South East.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Travel to the Stevenage office twice a week is necessary.
- Why this job: Make a real difference by empowering mentors and supporting youth development.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Mentor Services Coordinator to support our volunteer mentors in the South East of England consisting of Hertfordshire, Surrey, North London and West London.
About the role
Our Mentor Services Coordinators are the main point of contact for volunteer mentors throughout their journey with MCR - from their initial enquiry and onboarding, to ongoing support once they are matched with a young person. They carry out in-depth interviews with prospective mentors, arrange training, and coordinate DBS and reference checks, ensuring the entire process is as smooth and well-supported as possible.
Key responsibilities:
- Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person.
- Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey.
- Manage DBS checks and support the ID verification process.
- Conduct mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.
About you
- Customer service experience.
- Based in the South East of England and able to travel to the Stevenage office 2 days a week.
Mentor Services Coordinator employer: MCR Pathways
Contact Detail:
MCR Pathways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mentor Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former Mentor Services Coordinators on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and maybe even a referral!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and think about how your past experiences relate to the responsibilities of the Mentor Services Coordinator. Practise your answers with a friend or in front of the mirror.
✨Tip Number 3
Show your passion for mentoring! When you get the chance, share why you believe in the power of mentorship. Your enthusiasm can really set you apart from other candidates and show that you’re a great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at MCR.
We think you need these skills to ace Mentor Services Coordinator
Some tips for your application 🫡
Show Your Passion for Mentoring: When writing your application, let us see your enthusiasm for mentoring! Share any relevant experiences or stories that highlight your commitment to supporting others. We love to see candidates who genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to fit the Mentor Services Coordinator role. Highlight your customer service experience and any skills that align with the responsibilities mentioned in the job description. We want to know why you’re the perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MCR Pathways
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Mentor Services Coordinator. Familiarise yourself with the key tasks like supporting volunteer mentors and managing DBS checks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since customer service is a big part of this role, prepare examples from your past experiences where you've provided excellent support. Think about specific situations where you resolved issues or helped someone feel valued. This will demonstrate your ability to engage effectively with mentors.
✨Prepare for In-Depth Interviews
Expect to conduct in-depth interviews with prospective mentors as part of your role. Practice answering common interview questions and think about how you would approach interviewing someone else. This will not only help you during the interview but also give you insight into what the job entails.
✨Be Ready to Discuss Training Coordination
Training is a key aspect of the position, so be prepared to discuss how you would facilitate training sessions for mentors. Think about your approach to engaging participants and ensuring they feel supported. This shows that you’re proactive and ready to take on the responsibilities of the role.