At a Glance
- Tasks: Support volunteer mentors and ensure a smooth mentoring process for young people.
- Company: Join MCR Pathways, an award-winning charity dedicated to empowering vulnerable youth.
- Benefits: Enjoy 30-35 days annual leave, birthday off, and employee assistance programmes.
- Other info: Be part of a friendly team that values respect, communication, trust, and growth.
- Why this job: Make a real difference in young people's lives while developing your skills.
- Qualifications: Customer service experience and a passion for supporting young people.
The predicted salary is between 30000 - 40000 £ per year.
We are excited to launch our mentoring programme in the Scottish Borders and are looking for a Mentor Services Coordinator to support volunteer mentors in the region.
Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in-depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.
Responsibilities
- Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person.
- Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey.
- Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.
Qualifications
- Customer service experience
- Based in Scottish Borders
- Experience of or strong interest in working or volunteering in the charity or third sectors
- An understanding of young people and educational settings
- People person with excellent communication and listening skills and empathy
- Well organised with great administrative skills and attention to detail
- Excellent desktop and database skills
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.
Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.
Our vision: MCR Pathways will work until every young person has someone to help them find their way. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.
Benefits
- 30 days annual leave in first year rising to 35 days from 2nd year of employment
- 3 further days of annual leave between the December and January public holidays
- Additional day off for your birthday
- Employee Assistance Programme
- Life Assurance – 4 x salary
