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- Tasks: Support volunteer mentors and ensure a smooth mentoring process across Forth Valley.
- Company: Join MCR Pathways, an award-winning charity dedicated to empowering young people.
- Benefits: Enjoy 30 days annual leave, a generous pension, and additional perks like a birthday day off.
- Other info: Hybrid work model with occasional travel; driving license required.
- Why this job: Make a real difference in young people's lives while working in a supportive team.
- Qualifications: Strong communication skills and a passion for supporting young people are essential.
The predicted salary is between 26780 - 26780 £ per year.
Contract: 1 year fixed term
Hours: 37.5 per week
Salary: £26,780 (Grade PA4 to PA7)
Location: Hybrid: working from home with occasional travel across Forth Valley
Travel: A driving license and car are essential for the role and travel expenses will be reimbursed.
We are looking for a Mentor Services Coordinator to support our volunteer mentors across Forth Valley.
About the role
Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.
Key responsibilities
- Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person
- Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
- Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.
About you
- Based in Forth Valley
- Experience of or strong interest in working or volunteering in the charity or third sectors
- An understanding of young people and educational settings
- People person with excellent communication and listening skills and empathy
- Well organised with great administrative skills and attention to detail
- Excellent desktop and database skills
About us
MCR Pathways is an award‑winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.
Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.
Our vision: MCR Pathways will work until every young person has someone to help them find their way.
You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.
Benefits
- 30 days annual leave in first year rising to 35 days from 2nd year of employment
- 7% Employer Pension Contribution
- 3 further days of annual leave between the December and January public holidays
- Additional day off for your birthday
- Employee Assistance Programme
- Life Assurance – 4 x salary
Forth Valley Mentor Services Coordinator employer: MCR Pathways
Contact Detail:
MCR Pathways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forth Valley Mentor Services Coordinator
✨Tip Number 1
Get to know the organisation! Research MCR Pathways and their mission. Understanding their values will help you connect with the team during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 3
Prepare for those interviews! Think about how your skills align with the responsibilities of the Mentor Services Coordinator role. Practise answering common questions and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at MCR Pathways.
We think you need these skills to ace Forth Valley Mentor Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Mentor Services Coordinator. We want to see how you can support our volunteer mentors and engage with young people effectively.
Show Your Passion: Let your enthusiasm for working in the charity sector shine through! Share any relevant experiences or motivations that drive you to support vulnerable young people. We love seeing genuine passion in applications.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-organised applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MCR Pathways
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Mentor Services Coordinator. Familiarise yourself with the key tasks like supporting volunteer mentors and conducting interviews. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your People Skills
Since this role involves a lot of communication, be ready to share examples of how you've effectively engaged with others in previous roles. Highlight your empathy and listening skills, as these are crucial for supporting mentors and young people.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as handling a difficult conversation with a mentor or organising a training session. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the organisation and its mission. Inquire about the team culture or how they measure the success of their mentoring programme. This shows you're genuinely invested in the role.