At a Glance
- Tasks: Manage hotel reservations, deliver top-notch customer service, and maximise revenue opportunities.
- Company: Join The Kensington Collection & SafeStay Holland Park, a vibrant hospitality group.
- Benefits: Enjoy a competitive salary, pension, holiday entitlement, and career progression.
- Other info: Work Monday to Friday, 9:00-17:30, in a supportive and engaging environment.
- Why this job: Be part of a dynamic team and enhance your skills in the hospitality industry.
- Qualifications: 2 years' experience in hotel reservations and strong communication skills required.
The predicted salary is between 28000 - 34000 £ per year.
- Reservationist
- Reports To: Revenue & Reservations Manager / Cluster General Manager
- Duration: Permanent - Full time, 40 hours per week 9:00-5:30
- Job Purpose
The Reservationist is responsible for maximising accommodation revenue across all properties by handling reservations efficiently, delivering exceptional customer service and ensuring the highest level of booking accuracy.
The role supports both
The Kensington Collection and
Safe Stay Holland Park , managing hotel rooms, serviced apartments and hostel accommodation through various booking channels while maintaining excellent communication with guests, reception teams and revenue management.
Key Responsibilities
- Reservations
- Manage all reservations via telephone, email and online channels.
- Process bookings accurately within agreed response times.
- Convert enquiries into confirmed bookings.
- Upsell room categories, breakfast packages and additional services.
- Maximise occupancy and revenue opportunities.
- Ensure all reservations are entered accurately into the PMS.
- Monitor arrivals, departures and availability daily.
- Revenue Management Support
- Assist with daily rate loading where required.
- Monitor occupancy and booking pace.
- Identify high-demand periods.
- Report unusual booking patterns.
- Support revenue strategy implementation.
- Assist with overbooking management.
- Ensure rate parity across all channels.
- OTA Management
Manage reservations received from
- Booking. com
- Expedia
- Agoda
- Hotels. com
- Hostelworld
- Google Hotel Listings
- Direct Website Bookings
- Telephone Reservations
- Corporate Accounts
- Travel Agents
- Group Bookings
- Guest Service
- Respond promptly to guest enquiries.
- Handle amendments and cancellations.
- Manage special requests.
- Resolve reservation issues professionally.
- Build strong relationships with repeat guests.
- Property Coordination
Work closely with
- Front Office
- Housekeeping
- Revenue Manager
- Sales Team
- Finance Department
- General Managers to ensure accurate room availability and smooth guest arrivals.
- Administration
- Maintain reservation records.
- Produce daily arrival reports.
- Process deposits and prepayments.
- Issue confirmations.
- Verify payment details.
- Maintain guest profiles.
- Ensure GDPR compliance.
- Systems Experience
Experience with the following is desirable
- Guestline PMS
- Channel Manager
- Booking Engine
- Microsoft Office
- Outlook
- Excel
- Payment Gateways
- Knowledge & Skills
- Excellent communication skills
- Strong customer service focus
- Attention to detail
- Ability to work under pressure
- Commercial awareness
- Good organisational skills
- Strong numerical skills
- Excellent written English
- Positive and professional attitude
Experience Required
Essential
- Minimum
2 years' experience in hotel reservations.
- Experience using a hotel PMS.
- Experience working with OTAs.
- Excellent telephone manner.
- Good Microsoft Office skills.
- Working Hours
- 40 hours per week.
- Monday to Friday (9.00 to 17.30)
Benefits
- Competitive salary.
- Company pension.
- Holiday entitlement.
- Career progression opportunities.
- Training and development.
- Employee recognition programmes.
- #J-18808-Ljbffr
Reservationist employer: MCR National Homes Ltd
Join our vibrant hotel team in the heart of Kensington Chelsea, where we pride ourselves on creating a warm and welcoming atmosphere for both guests and staff. As a Weekend Waitress, you'll enjoy flexible part-time hours while being part of a supportive work culture that values teamwork and professional growth. With opportunities to enhance your skills in hospitality and customer service, this role offers a rewarding experience in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MCR National Homes Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MCR National Homes Ltd
Don't be shy about reaching out to MCR National Homes Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MCR National Homes Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MCR National Homes Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
