At a Glance
- Tasks: Welcome guests and manage check-ins with a friendly, professional vibe.
- Company: Join a supportive hotel team in the heart of South Kensington.
- Benefits: Enjoy competitive pay, staff discounts, and training opportunities.
- Other info: Flexible shifts with a friendly team atmosphere.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 22000 - 26000 £ per year.
Location: Ashburn Hotel / South Kensington
Reporting to: Hotel Manager
Work hours: Morning: 8:00pm – 8 am
Job Purpose
To provide a warm, professional, and efficient front desk service, ensuring all guests receive a high standard of hospitality from arrival to departure.
Key Responsibilities
- Welcome guests in a friendly and professional manner
- Manage check‑in and check‑out procedures efficiently
- Handle reservations, amendments, and cancellations
- Answer phone calls, emails, and guest enquiries promptly
- Process payments and maintain accurate billing records
- Provide information about the hotel and local area
- Handle guest requests, complaints, and feedback professionally
- Coordinate with housekeeping and maintenance to ensure room readiness
- Maintain the reception area to a high standard at all times
- Ensure compliance with hotel policies and data protection standards
Requirements & Skills
- Previous experience in a hotel reception or customer service role preferred
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Good knowledge of hotel systems (e.g. Opera, Guestline, etc.) is an advantage
- Ability to remain calm under pressure
- Professional appearance and attitude
- Basic IT and administrative skills
Working Hours
Shift‑based role (including early, late, weekends, and bank holidays)
Typical shifts may include: Morning: 8:00pm – 8 am
What We Offer
- Competitive salary
- Staff discounts / benefits
- Training and development opportunities
- Friendly and supportive working environment
Night Hotel Receptionist employer: MCR National Homes Ltd
At Ashburn Hotel in South Kensington, we pride ourselves on fostering a friendly and supportive work environment where our Night Hotel Receptionists can thrive. With competitive salaries, staff discounts, and ample training and development opportunities, we ensure that our employees feel valued and empowered to grow in their roles while providing exceptional hospitality to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Hotel Receptionist
✨Tip Number 1
Make sure to research the Ashburn Hotel and its values before your interview. We want to see that you’re genuinely interested in our hotel and can embody the warm, professional service we pride ourselves on.
✨Tip Number 2
Practice your communication skills! As a Night Hotel Receptionist, you'll be the first point of contact for guests. We recommend role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Dress to impress! Your appearance matters, especially in a hospitality role. We suggest wearing smart attire that reflects professionalism and aligns with the hotel's image during your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Night Hotel Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality we value at StudySmarter.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hotel reception or customer service. We love seeing how your skills align with our needs, so be specific about your past roles and what you achieved in them.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for the Night Hotel Receptionist role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at MCR National Homes Ltd
✨Know Your Stuff
Familiarise yourself with the hotel and its services. Understand the local area too, as guests will likely ask for recommendations. This shows you’re genuinely interested and ready to provide top-notch service.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and hotel operations. Think about scenarios where you handled difficult guests or resolved issues efficiently. This will help you articulate your experience confidently.
✨Dress to Impress
Since this role requires a professional appearance, make sure you dress smartly for the interview. A polished look not only boosts your confidence but also reflects your understanding of the hospitality industry.
✨Showcase Your Soft Skills
Highlight your communication and interpersonal skills during the interview. Share examples of how you’ve successfully managed guest interactions or worked under pressure. This is crucial for a Night Hotel Receptionist role.
