Lettings & Property Manager - Luton

MCR Property Group is a leading independent real estate investment and development company with a strong UK presence, operating from offices in London, Manchester, Birmingham, and Glasgow. Our primary focus is the delivery of new residential and industrial developments alongside the active management of a diverse property portfolio, which includes approximately 5,000 residential plots and commercial and industrial assets with a value in excess of £2 billion.

The successful candidate will play a key role in supporting both the lettings and block management teams, providing essential onsite assistance across property viewings, inspections, customer service, and administrative duties. The position requires a proactive and organised individual with previous lettings experience who is comfortable managing multiple priorities while delivering a high standard of service to tenants and internal stakeholders.

Working closely with the lettings team, you will be responsible for assisting with property inspections and ensuring all units meet the required standards prior to occupation. You will also provide a visible onsite presence, responding to tenant queries, resolving issues professionally, and contributing to a positive customer experience. In addition, the role will support the block management team through routine building inspections, identifying and reporting maintenance or safety concerns, and assisting with general onsite operations.

Acting as a key point of contact between tenants, the lettings team, and block management, you will help ensure clear communication and the smooth day-to-day running of the development. General administrative responsibilities will include maintaining accurate records, scheduling appointments, preparing reports, supervising contractors and tradespeople, and assisting with both move-in and move-out processes to ensure a seamless experience for tenants. You will also provide flexible onsite support as required by both teams, adapting to operational needs as they arise.

Applicants must have previous experience in lettings or property management and demonstrate strong customer service skills, with the ability to handle tenant enquiries and concerns in a calm and professional manner. You should be highly organised, capable of multitasking effectively, and confident working both independently and as part of a wider team. Strong written and verbal communication skills are essential, along with a high level of attention to detail and a proactive approach to problem-solving. Familiarity with property management software and standard office applications is preferred.

The role will be based onsite in Luton with regular travel to other locations when required. Working hours will be generally consistent, although some flexibility will be required to meet tenant needs and operational demands. A full UK driving licence is essential.