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- Tasks: Welcome guests and provide top-notch service from check-in to check-out.
- Company: Join a friendly hotel in the heart of South Kensington.
- Benefits: Enjoy competitive pay, staff discounts, and training opportunities.
- Other info: Flexible shifts with a supportive team environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 22000 - 26000 £ per year.
Location: Ashburn Hotel / South Kensington
Reporting to: Hotel Manager
Job Purpose
To provide a warm, professional, and efficient front desk service, ensuring all guests receive a high standard of hospitality from arrival to departure.
Key Responsibilities
- Welcome guests in a friendly and professional manner
- Manage check-in and check-out procedures efficiently
- Handle reservations, amendments, and cancellations
- Answer phone calls, emails, and guest enquiries promptly
- Process payments and maintain accurate billing records
- Provide information about the hotel and local area
- Handle guest requests, complaints, and feedback professionally
- Coordinate with housekeeping and maintenance to ensure room readiness
- Maintain the reception area to a high standard at all times
- Ensure compliance with hotel policies and data protection standards
Requirements & Skills
- Previous experience in a hotel reception or customer service role preferred
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Good knowledge of hotel systems (e.g. Opera, Guestline, etc.) is an advantage
- Ability to remain calm under pressure
- Professional appearance and attitude
- Basic IT and administrative skills
Working Hours
Shift-based role (including early, late, weekends, and bank holidays)
Typical shifts may include: Morning: 8:00am – 8 pm
What We Offer
- Competitive salary
- Staff discounts / benefits
- Training and development opportunities
- Friendly and supportive working environment
Hotel Receptionist employer: MCR National Homes Ltd
Contact Detail:
MCR National Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Role-play common scenarios like handling guest complaints or answering enquiries. The more comfortable you are, the better you'll come across in interviews. Remember, a friendly and professional attitude goes a long way!
✨Tip Number 3
Network, network, network! Connect with people in the hospitality industry through social media or local events. You never know who might have a lead on a job or can give you insider tips on landing that receptionist position.
✨Tip Number 4
Finally, don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Tailor your approach for each application, and let us help you find the perfect fit in the hospitality world.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality we value at StudySmarter.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hotel reception or customer service. We love seeing how your skills align with our needs, so be specific about your past roles and what you achieved in them!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MCR National Homes Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research the Ashburn Hotel thoroughly. Familiarise yourself with its services, amenities, and local attractions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your People Skills
As a hotel receptionist, you'll be the first point of contact for guests. Practice your communication skills by role-playing common scenarios, like handling check-ins or addressing guest complaints. This will help you feel more prepared and relaxed during the actual interview.
✨Showcase Your Organisational Skills
Being organised is key in this role. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues under pressure. This will demonstrate your ability to handle the fast-paced environment of a hotel reception.
✨Dress to Impress
First impressions matter! Make sure you dress professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.