Front of House Administration Officer JBLE1_NI in Bangor

Position: Front of House Administration Officer

Location: Wallace Contracts Ltd, Bangor

Responsible to: Wallace Contracts Ltd General Manager

Contract type: Full-time, permanent

Salary: Competitive, based on experience

Working hours: Monday - Friday (09:00-17:00, including 60min break)

Why work for McQuillan Companies:

McQuillan Companies is a family-run business based in Northern Ireland, delivering a diverse range of construction, environmental and facilities management services across the public, private and commercial sectors. Our expertise spans civil engineering, road surfacing, demolition and quarrying, including the supply of premium aggregates and bituminous materials, alongside total waste management, and accredited environmental testing. We also provide year-round outdoor and facilities maintenance services such as winter gritting, outdoor cleaning, landscaping, property restoration, and insurance reinstatement. Together, these capabilities allow us to deliver comprehensive, fully coordinated solutions for our clients.

As a growing company with a dynamic and supportive environment, we value diverse perspectives and are committed to creating a workplace where our people can thrive and build rewarding careers.

Wallace Contracts NI Ltd is a well-established, progressive company with over 30 years of continuous growth in delivering high-quality sports pitch and grounds maintenance services across Northern Ireland.

Employee Benefits:

• Competitive salary, commensurate with experience
• Pension Scheme
• Full provision of company uniform
• Working as a part of a dynamic group of professionals who excel at maintaining regulatory standards while fostering a supportive and welcoming environment
• Excellent development, learning and training opportunities
• Participation in a range of team building activities

Overall Objectives:

We seek to appoint a Front of House Administration Officer to join our busy and expanding team within McQuillan Companies. If you are looking for a career opportunity within a growing business that includes a range of benefits, in a dynamic and engaging working environment then McQuillan Companies is the place for you. This role will require someone with a 'can do' attitude, a commercial approach and demonstrable attention to detail. The successful candidate will report to the General Manager and must be hardworking, reliable and possess excellent communication & inter-personal skills. In return you will be awarded a competitive salary, variety within your role, the ability to build upon your existing experience within the profession and the opportunity to work within a friendly and supportive team.

Key Responsibilities:

• Managing inbound and outbound telephone calls, taking and relaying messages accurately and professionally
• Receiving and processing new job instructions via email or telephone
• Logging and updating information across multiple systems and client portals
• Effectively managing Surveyors' diaries, coordinating appointments and supporting all office communications
• Maintaining regular customer contact and delivering a professional, friendly and efficient service at all times
• Monitoring and following up on information to ensure Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are achieved across multiple platforms and portals
• Maintaining accurate, detailed and up-to-date records and issuing weekly management information reports
• Arranging site visits for surveyors, trace and access technicians and coordinating all requirements to support operational needs
• Liaising closely with Clients, Surveyors and Subcontractors to ensure the smooth delivery of services and ensure booked site visits comply with SLA requirements
• Providing general administrative support to the wider team as and when required

Essential Criteria:

• Excellent computer literacy and proficiency across a range of software systems and applications
• Strong communication and interpersonal skills, with the ability to build positive relationships and deliver excellent customer focus, care and service
• Confident, self-motivated and able to work effectively both independently and as part of a team
• The ability to multitask, prioritise workloads and remain calm and professional when working under pressure
• A proactive and solution-focused approach, demonstrating initiative and a positive, can-do attitude
• Excellent attention to detail with a methodical and organised approach to work
• Previous administrative or reception experience is desirable

Closing date for all applications is: Friday 14th August 2026.

This job description should not be regarded as conclusive or definite. It is a guideline within which the individual jobholder works. It is not intended to be rigid or inflexible and may alter as the Company's strategic direction changes.

Skills:

• Excellent communication skills
• Team player
• Ability to work independently
• Attention to detail
• IT skills with proficiency in Microsoft packages
• Excellent time management & organisational skills
• Pro-Active approach

Benefits:

• Competitive salary
• Pension Scheme
• Full provision of company uniform
• Working as a part of a group of professionals
• L&D opportunities
• Participation in team building activities