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For Companies At a Glance
- Tasks: Help customers stay with us by providing solutions and excellent service.
- Company: Join a dynamic team at our Glasgow head office.
- Benefits: Competitive salary, uncapped bonuses, weekly pay, and career progression.
- Why this job: Make a real difference by retaining customers and building strong relationships.
- Qualifications: 1+ years in customer service, strong communication skills, and a positive attitude.
- Other info: Enjoy office hours with no evenings or weekends and free onsite parking.
The predicted salary is between 31000 - 36000 £ per year.
Retentions Advisor - Glasgow (G4 9XA) £#removed#. base salary + uncapped bonus (£31,000-£36,000 OTE)
Monday to Friday - No evenings or weekends
Weekly Pay + training + career progression
What you'll do:
- As a retentions advisor you will be the first point of contact for customers considering cancelling their accounts.
- Your role will involve:
- Understanding reasons for cancellation
- Providing solutions and guidance to retain customers
- Delivering excellent service and building strong customer relations
- Meeting retention targets whilst ensuring customer satisfaction
What you'll need:
- 1+ years contact centre/customer service experience, ideally in a sales environment due to volume of calls.
- Experience in retentions (desirable, not essential)
- Strong communication and problem‑solving skills
- Positive attitude and target driven mind
- Successful candidates must pass a DBS check
What we offer:
- Base salary of £#removed#. (typical earnings £31,000-£36,000)
- Weekly pay + bonus structure
- Office hours (8am-5pm)
- Free onsite parking
- Full training in customer service and Excel
- Real career progression
- Life Insurance
Retentions Advisor - Head Office employer: McQueens Dairies
Contact Detail:
McQueens Dairies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor - Head Office
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us during your interview.
✨Tip Number 2
Practice your communication skills! As a Retentions Advisor, you'll need to be clear and persuasive. Role-play with a friend or use online resources to sharpen your pitch before the big day.
✨Tip Number 3
Prepare for common interview questions! Think about how you'd handle customer objections or retention scenarios. We love seeing candidates who can think on their feet and provide solutions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you're keen and professional, which is exactly what we look for at StudySmarter.
We think you need these skills to ace Retentions Advisor - Head Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the Retentions Advisor role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: As a Retentions Advisor, strong communication is key. In your application, demonstrate your ability to convey information clearly and effectively. We’re looking for candidates who can connect with customers and build relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at McQueens Dairies
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retentions Advisor inside out. Familiarise yourself with common reasons customers cancel and think about how you would address those concerns. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Experience
Highlight your previous contact centre or customer service experience during the interview. Be prepared to share specific examples of how you've successfully retained customers in the past or resolved issues. This will demonstrate your capability and give the interviewer confidence in your skills.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a Retentions Advisor to understand customer needs, so showing this skill in your interview will set you apart.
✨Bring a Positive Attitude
A positive attitude can go a long way, especially in a role focused on customer retention. Make sure to convey your enthusiasm for the position and your willingness to meet targets while ensuring customer satisfaction. A can-do mindset is exactly what they’re looking for!