Team Leader / Driver (4 Nights Per Week) - Kirkcaldy

Working Hours

Working Hours: 10:00 pm - 07:30 am (4 nights per week)
Working nights: Sunday, Monday, Wednesday and Thursday
Time off: Tuesday, Friday and Saturday
Annual salary: £31,861.44

Position Overview

You will oversee the overall performance of a pod of five drivers and, through quality coaching, communication and support, you will be responsible for the pod's performance relating to driver behaviour, customer satisfaction pertaining to deliveries, training of new drivers and providing support as required to cover for driver holidays and absences.

With an eye for detail and a flexible approach to meet the needs of the business, you must be able to demonstrate that you have the drive to attain and maintain excellent standards, ensuring that our teams provide the outstanding service expected and that all our deliveries are completed safely, successfully and on time.

Responsibilities/ KPI Weekly meetings

KPI weekly meetings

• Weekly Team KPI Meetings:
• The team leader (TL) will be responsible for conducting weekly Key Performance Indicator (KPI) meetings with their designated team members. These meetings will include the TL and three to four drivers from the team.
• Meeting Schedule: Every Sunday night
• Purpose of meetings: To review and discuss the team's performance for the previous week.
• These meetings are crucial for tracking progress, addressing any challenges, and to focus on core business strategies.

Responsibilities

• Engage with colleagues in the depot with a strong focus on performance management. Motivating all Employees by coaching and mentoring them through challenges and celebrating success.
• Maintain good working disciplines, including housekeeping on site, in vehicle and while out for delivery.
• Drive great culture and performance with the guideline of assigned KPI's.
• Observe and highlight risks and bad practice, providing support to those involved and reporting to management.
• Provide a great onboarding and training experience with people joining the team and maintain ongoing support.
• Relay any information from your management team to your own groups such as policy changes or toolbox talks.
• Support your management team by sharing duties in the depot and on the road.

Key Areas

Health & Safety

• Manual handling of equipment is shown/trained to anyone who is currently onboarding (physical training, not online)
• All accidents and injuries are reported to management.
• Assess any risk and ensure safe systems of work are in place and adhered to, providing training and reassurance when needed.

Employee Engagement

• Review the following key points which directly relate to depot and driver performance, discussing regularly with your delivery team and management, getting detailed feedback for reports:
• Customer complaints
• Driver Messages
• Driving Scores
• Delivery issues/GPS Co-ordinates
• Run Efficiency
• New Business notifications
• Provide effective training and inductions to all Employees and ensure any training practices are carried out to our standards of excellence.
• Maintain and monitor safe working practices.
• Have regular conversations and actively listen, taking their comments on board and driving change with involvement through their 'buy-in'.
• Be empathetic and understanding towards all members of your team, communicating on all levels within your and any sites you as asked to support.
• Conduct Probationary review meetings with your team
• Conduct Return to Work Meetings with your team as required
• Conduct Welfare meetings with your team as required

Depot

• Ensure that the controls that are in place to safely allow the movement of people and vehicles are being followed.
• Reporting risks and bad practice and provide training support where required.
• Good standard of housekeeping is maintained and any works need carried out are reported to management.
• Maintain the cold chain by ensuring all doors are closed and that the product only leaves the chill when loading is permitted.

Vehicles

• Promote safe driving through initial driving assessments and coaching.
• Regularly review the driver scorecards and be proactive in dealing with any concerns before they escal
• Carry out random spot checks for damage, hygiene and misreporting of vehicle faults that may affect roadworthiness.
• Full accident reporting processes are carried out (including getting third party details).
• Fuelling and ad-blue refilling processes are followed.

Regulatory

• All paperwork is disposed of after use in the facilities on site and not discarded into recycling or general waste, as per GDPR guidelines.

Key Experience, Knowledge and Skills

Experience

• Leadership
• Health and Safety
• Operating at a fast pace in a delivery environment

Knowledge

• Excellent knowledge of MS Office Applications (Excel, Word)
• IOSH Desirable

Skills

• Ability to work well under pressure
• Problem solving
• Decisive and effective decision making
• Relationship and teambuilding
• Strong leadership capabilities
• Excellent communication skills
• Effective time management
• Determination to achieve and drive targets
• Full driving licence

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