Retentions Advisor - Glasgow (G4 9XA)
- £27,976.48. base salary + uncapped bonus (£31,000-£36,000 OTE)
- Monday to Friday - No evenings or weekends
- Weekly Pay + training + career progression
- Overtime Opportunities
What you'll do:
As a retentions advisor you will be the first point of contact for customers considering cancelling their accounts. Your role will involve:
- Understanding reasons for cancellation
- Providing solutions and guidance to retain customers
- Delivering excellent service and building strong customer relations
- Meeting retention targets whilst ensuring customer satisfaction
What you'll need:
- 2+ years contact centre/customer service experience, ideally in a sales environment due to volume of calls.
- Experience in retentions (desirable, but not essential)
- Strong communication and problem-solving skills
- Positive attitude and target driven mind
- Successful candidates must pass a DBS check
What we offer:
- Base salary of £#removed#. (typical earnings £31,000-£36,000)
- Weekly pay + bonus structure
- Office hours (8am-5pm)
- Free onsite parking
- Full training in customer service and Excel
- Career Progression Opportunities
- Pension contribution
#J-18808-Ljbffr
Retentions Advisor - Head Office in Glasgow employer: McQueens Dairies
McQueen's Dairies is an excellent employer, offering a supportive work environment with full management backing and modern Satnav guidance to ensure your success as a Night Shift Dairy Delivery Driver. With weekly pay and opportunities for growth within the company, you will be part of a dedicated team in Newton Stewart, where your contributions directly impact the community by delivering fresh dairy products to local residents.
