At a Glance
- Tasks: Lead and coach a dynamic Customer Service Advisor Team to enhance customer experience.
- Company: Join McQueens Dairies, a leader in customer service excellence.
- Benefits: Enjoy office-based work with on-site parking and growth opportunities.
- Other info: Collaborate with various teams to achieve outstanding results.
- Why this job: Make a real impact by driving performance and championing world-class service.
- Qualifications: Experience in customer service management and a passion for coaching.
The predicted salary is between 31500 - 38500 £ per year.
Mc Queens Dairies is seeking a Customer Service Team Manager to lead an end-to-end Customer Service Advisor Team in Glasgow.
This role focuses on coaching, QA, and driving performance across Direct Debit, Sales, and Retention outcomes.
You will collaborate with Retention, Marketing and Depot teams to enhance customer experience, prepare monthly analytics for KPIs, and champion a culture of world-class service with ownership of customer queries.
Office-based with parking on site.
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Customer Service Team Manager: Coach, QA & Growth in Glasgow employer: McQueens Dairies
McQueen's Dairies is an excellent employer, offering a supportive and family-oriented work culture in East Kilbride. With competitive pay, comprehensive benefits including a pension scheme, staff discounts, and career development opportunities, employees are encouraged to grow within the company while enjoying a stable and rewarding work environment. Join us to be part of a dedicated team that values your contributions and fosters a sense of community.
