At a Glance
- Tasks: Handle inbound calls and provide top-notch customer service while upselling products.
- Company: Join a fun and supportive team at McQueen's Dairies in Glasgow.
- Benefits: Enjoy weekly pay, staff discounts, and a comprehensive pension plan.
- Other info: Permanent position offering stability and exciting incentives for your achievements.
- Why this job: Kick-start your career in a dynamic environment with growth opportunities.
- Qualifications: Excellent customer service skills and a passion for helping others.
The predicted salary is between 27976 - 27976 € per year.
Position: Customer Service Advisor (Inbound)
Salary: £27,976.00
Contract: Permanent
Based: Glasgow (Our head office)
Perks & Benefits
- Pension: Secure your future with our comprehensive pension plan.
- Staff Discount: Enjoy exclusive discounts on our products/services.
- Weekly Pay: Get rewarded for your hard work every single week.
- Bonus Scheme: Earn extra rewards based on your performance.
- Incentives & Rewards: Exciting incentives and rewards to recognise your achievements.
- Free Onsite Parking: Hassle-free parking for all our team members.
- Career Development: Opportunities for growth and advancement within the company.
Why Join Us?
Work within a busy but fun environment, challenge yourself in a fast-paced yet enjoyable workplace where every day is different.
Stability: Secure your future with a permanent position offering stability and long-term growth opportunities.
Don’t miss out on this fantastic opportunity to kick-start your career and be part of a supportive team that values your contributions. Apply now and let’s embark on this exciting journey together!
Required Experience:
- Excellent customer service skills.
- Previous Contact Centre experience preferred.
- Ability to work well in a team and independently.
- Enthusiastic and passionate about delivering great service.
- Handle inbound calls from new and existing customers in a professional and friendly manner.
- Make outbound calls to customers to arrange and set up payment details for new accounts.
- Provide information and guidance on products and services.
- Upsell products and services where appropriate to meet customer needs.
- Resolve queries efficiently while maintaining excellent customer satisfaction.
- Work as part of a team to meet daily targets and support overall business goals.
- Complaint handling.
- DBS check required for this role.
Customer Service Advisor - Inbound in Glasgow employer: McQueens Dairies
Join McQueen's Dairies as a Customer Service Advisor in our vibrant Glasgow head office, where you'll thrive in a dynamic and supportive environment. Enjoy a range of benefits including weekly pay, a comprehensive pension plan, and exciting career development opportunities that empower you to grow within the company. With a focus on teamwork and recognition of your achievements, this is an excellent opportunity to kick-start your career while enjoying exclusive staff discounts and hassle-free onsite parking.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Inbound in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on McQueen's Dairies. Understanding our values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about customer interactions.
✨Tip Number 3
Show your enthusiasm! When you're chatting with us, let your passion for customer service shine through. We love seeing candidates who are genuinely excited about helping others and making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team at McQueen's Dairies!
We think you need these skills to ace Customer Service Advisor - Inbound in Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your enthusiasm and passion for delivering great service.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your previous contact centre experience and how it relates to the role of Customer Service Advisor (Inbound) at StudySmarter.
Be Professional and Friendly:Since you'll be handling inbound calls, it's crucial to convey a professional yet friendly tone in your written application. Let us know how you can maintain that balance while resolving queries and providing information to customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you're keen on joining our team. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at McQueens Dairies
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're not just interested in the job, but that you’re prepared to tackle the challenges it brings.
✨Show Your Enthusiasm
During the interview, let your passion for customer service shine through. Share examples of times you've gone above and beyond for customers. Companies love candidates who are genuinely excited about delivering great service, so don’t hold back!
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions like how you would handle a difficult customer or how you prioritise tasks. The more you practice, the more confident you'll feel when it’s time for the real deal.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team culture, training opportunities, or what success looks like in this role. This shows that you’re not only interested in the position but also in how you can grow within the company.
