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For Companies At a Glance
- Tasks: Help customers stay with us by providing solutions and excellent service.
- Company: Join a dynamic team in Glasgow focused on customer retention.
- Benefits: Competitive salary, uncapped bonuses, weekly pay, and full training.
- Other info: Enjoy office hours with no evenings or weekends and great career progression.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: 1+ years in customer service, strong communication, and problem-solving skills.
The predicted salary is between 31000 - 36000 £ per year.
As a retentions advisor you will be the first point of contact for customers considering cancelling their accounts. Your role will involve:
- Understanding reasons for cancellation
- Providing solutions and guidance to retain customers
- Delivering excellent service and building strong customer relations
- Meeting retention targets whilst ensuring customer satisfaction
What you'll need:
- 1+ years contact centre/customer service experience, ideally in a sales environment due to volume of calls.
- Experience in retentions (desirable, not essential)
- Strong communication and problem-solving skills
- Positive attitude and target driven mind
- Successful candidates must pass a DBS check
What we offer:
- Base salary (typical earnings £31,000-£36,000)
- Weekly pay + bonus structure
- Office hours (8am-5pm)
- Free onsite parking
- Full training in customer service and Excel
- Real career progression
- Life Insurance
Glasgow Retention Specialist – Service & Bonus Pay employer: McQueens Dairies
Contact Detail:
McQueens Dairies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Glasgow Retention Specialist – Service & Bonus Pay
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Retentions Advisor, you'll need to be smooth on the phone. Role-play with a friend or use online resources to sharpen your problem-solving and customer service techniques.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Glasgow Retention Specialist – Service & Bonus Pay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer service and retention. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Retentions Advisor role. Share specific examples of how you've successfully retained customers in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at McQueens Dairies
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retentions Advisor inside out. Familiarise yourself with common reasons customers might want to cancel and think about how you would address those concerns. This will show that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare some examples from your past experience where you've successfully resolved customer issues or retained clients. This will demonstrate your problem-solving abilities and customer service skills.
✨Be Positive and Target-Driven
The job requires a positive attitude and a focus on meeting targets. During the interview, convey your enthusiasm for the role and share any relevant experiences where you’ve met or exceeded targets in previous jobs. This will help the interviewer see that you’re not just capable but also motivated to succeed.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or what success looks like in this role. This shows that you’re genuinely interested in the position and eager to contribute to the team.