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For Companies At a Glance
- Tasks: Engage with customers and provide top-notch service in a dynamic environment.
- Company: Join a leading company in the direct debit sector, based in Glasgow.
- Benefits: Enjoy weekly pay, staff discounts, bonuses, and career development opportunities.
- Why this job: Experience a fun yet challenging workplace that values your contributions and offers stability.
- Qualifications: Customer service experience is preferred; strong sales and negotiation skills are essential.
- Other info: This is a permanent position with opportunities for growth and advancement.
The predicted salary is between 25088 - 30000 £ per year.
Join Our Team as a Customer Success Advisor
Are you ready to embark on an exciting journey as a Customer Success Advisor within the direct debit arm of our business? We\’re seeking passionate individuals who thrive in fast-paced environments, love interacting with people, and are dedicated to delivering exceptional service with a smile.
Position: Customer Success Advisor
Salary: £12.05 per hour / £25,064 per annum – £30,000 OTE
Contract: Permanent
Based: Glasgow (Our head office)
Working: Monday to Friday (Office hours)
Perks & Benefits
- Pension: Secure your future with our comprehensive pension plan.
- Staff Discount: Enjoy exclusive discounts on our products/services.
- Weekly Pay: Get rewarded for your hard work every single week.
- Bonus Scheme: Earn extra rewards based on your performance.
- Incentives & Rewards: Exciting incentives and rewards to recognise your achievements.
- Free Onsite Parking: Hassle-free parking for all our team members.
- Career Development: Opportunities for growth and advancement within the company.
Why Join Us?
- Demanding Yet Fun Environment: Challenge yourself in a fast-paced yet enjoyable workplace where every day is different.
- Stability: Secure your future with a permanent position offering stability and long-term growth opportunities.
- Salary: £12.05 per hour, £25,088 per year, Earn circa £30,000 OTE
- Don\’t miss out on this fantastic opportunity to kick-start your career and be part of a supportive team that values your contributions. Apply now and let\’s embark on this exciting journey together!
Required Experience
- Excellent customer service skills, with previous experience in contact centre position highly desirable.
- A proven record in upselling products with existing customers.
- Strong negotiation and sales skills.
- Ability to work both as a team and as an individual.
- Ability to work towards office targets and KPIs.
- The ability to use initiative and manage your time effectively.
- Strong self-management skills.
- Enthusiastic and passionate member of the team.
- Knowledgeable on MS Office.
- Ability to work in a fast-paced environment.
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Customer Success Advisor employer: McQueens Dairies
Contact Detail:
McQueens Dairies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor
✨Tip Number 1
Familiarize yourself with our company culture and values. Understanding what makes us tick will help you align your responses during the interview and show that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples of how you've delivered exceptional customer service in the past. Highlighting your experience in fast-paced environments will demonstrate your ability to thrive in our dynamic workplace.
✨Tip Number 3
Brush up on your upselling techniques! Be ready to share strategies you've used successfully in previous roles, as this is a key aspect of the Customer Success Advisor position.
✨Tip Number 4
Show your enthusiasm for the role and the company. A positive attitude and genuine passion for helping customers will set you apart from other candidates and resonate well with our hiring team.
We think you need these skills to ace Customer Success Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in contact centers. Emphasize any achievements in upselling and meeting targets to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success. Mention specific examples of how you've delivered exceptional service and contributed to team goals in previous roles.
Highlight Relevant Skills: In your application, clearly outline your negotiation and sales skills. Provide examples of how you've used these skills effectively in past positions to meet or exceed KPIs.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at McQueens Dairies
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or upsold products, as this role heavily relies on excellent customer interaction.
✨Demonstrate Your Enthusiasm
Express your passion for helping customers and your excitement about the role. A positive attitude can make a significant difference in how interviewers perceive you.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice common customer scenarios to showcase your negotiation skills and ability to think on your feet.
✨Familiarize Yourself with KPIs
Understand key performance indicators relevant to customer success roles. Be ready to discuss how you have met or exceeded targets in past positions, demonstrating your ability to work towards goals.
