At a Glance
- Tasks: Help customers resolve invoice disputes and manage debt collection with a friendly approach.
- Company: Join McQueen's Dairies, a growing family-run dairy with a focus on great service.
- Benefits: Enjoy a competitive salary, weekly pay, bonuses, and career development opportunities.
- Other info: Work Monday to Friday, never finish later than 5pm, and enjoy free onsite parking.
- Why this job: Make a real difference in customer relations while enjoying a balanced work-life schedule.
- Qualifications: Strong communication skills and a knack for problem-solving; previous experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Customer Collections Advisor
Salary: £27,976 plus bonus
Shifts: Monday‑Friday
Full time, Permanent – 40 hours per week
Location: Glasgow
We are a REAL LIVING WAGE employer.
Successful applicants must be able to pass a DBS check.
Responsibilities
- Responsible for escalated issues from the Credit Control team
- Answer any customer queries regarding disputes with invoices
- Monitor and review customer debt collection through phone, email and letters
- Overcome stalls and objections to reach agreements for debt collection
- Display a friendly, confident manner, excellent communication skills and a real ability to build rapport with customers
- Use initiative to create original solutions to problems
- Required Experience
- Excellent communication skills
- Previous telephone experience
- Previous customer service experience desirable but not essential
- Previous experience in credit control desirable but not essential
- Great problem solving skills
- Track record in customer query management
- Ability to work both in a team and as an individual
- Enthusiastic and passionate member of the team
- Ability to thrive within a busy environment
- Knowledgeable on MS Office
Benefits
- Pension
- Staff Discount
- Weekly Pay
- Bonus Scheme
- Incentives & Rewards
- Free Onsite Parking
- Career Development
About Us
Mc Queen's Dairies is an established and expanding family dairy in the UK, with a proven track record of continued growth.
Trading since 1995, our aim is to update the traditional doorstep delivery, bringing great value and great service to our ever‑growing customer base.
We value a work‑life balance, that's why we never finish later than 5pm and only work Monday to Friday.
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Customer Collections Advisor employer: McQueens Dairies
McQueen's Dairies is an excellent employer, offering a supportive and family-oriented work culture in East Kilbride. With competitive pay, comprehensive benefits including a pension scheme, staff discounts, and career development opportunities, employees are encouraged to grow within the company while enjoying a stable and rewarding work environment. Join us to be part of a dedicated team that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Collections Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at McQueens Dairies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like McQueens Dairies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Collections Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to McQueens Dairies:Your cover letter is your chance to shine! Tell us why you want to work at McQueens Dairies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at McQueens Dairies!
How to prepare for a job interview at McQueens Dairies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
