Mcqueen Team Manager, Harrods

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

We are looking for a Team Manager for our store in Harrods, London.

The McQueen Team Manager will be responsible for maximizing team performance in to achieve store targets and goals with a strong focus on people management and development. Working on the shop floor, taking ownership for leading and inspiring the team. Empowering and equipping the team to deliver exceptional service culture and client experience.

The ideal candidate must perform with a high level of integrity, supporting with the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. The Team Manager leads by example and guarantees excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. They will drive excellence in all Client touchpoints through empowering and developing the store team.

How will you contribute?

Leading the business.

• Support the Store Manager to develop and implement business plans, through the analysis of the departments and client performances and proposal of relevant action plans
• Act in alignment with the rest of the management team and in line with the store strategic priorities as defined with the Store Manager
• Drive performance of the team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store
• Together with the Store Manager, represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brand
• Monitor the performance of the assigned team categories and proactively propose action plans to reach the targets.

• Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors
• Collaborate with local / regional corporate functions on Product, VM, CRM to maximize sales in line with House guidelines

Client Experience

• Lead and inspire the team on executing superior client experience both on shopfloor and during client appointments
• Develop a client engagement mindset, with the purpose of building long lasting relationships with the clients
• Lead the execution of clienteling activities with the store team, developing actions and initiatives to reach the goals and KPI
• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
• Ensure Omni Channel awareness among the team, as well as coach and support the team in using digital tools to improve the relationship with clients and achieving the business objectives

Team leadership

• Promote a positive and professional team environment that fosters trust, respect, and superior performance standards, leading by example and in line with the House Code of Behaviours
• Empowering the team to be the best versions of themselves. Promoting team spirit through effective communication, and cultivating a positive and energetic environment
• Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
• Staying close to team on shop floor, being aware of what is happening
• Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging
• Conduct regular performance conversations with the team to discuss results and develop action plans
• Train and inspire the team on product knowledge, sales techniques, Client Services, and Company policies and procedures
• Identify talents within their team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes
• Guarantee team development through coaching and follow-ups on individual action plans

Required Skills

• You will be able to demonstrate the desired Alexander McQueen behaviors
• Significant team sales management experience in retail, luxury retail, or service-related industry
• Proven ability to drive store performance
• Commercial awareness and strong business acumen, including key retail performance indicators
• Coaching and development skills
• Strong analytical skills
• Entrepreneurial spirit
• Strong budget management experience
• Strong verbal and written communication skills and excellent organizational skills.
• Being confident in public speaking and engaging with external stakeholder
• Ability to manage competing priorities in a fast-paced environment. Open to change and new way of working
• Able to manage pressure and maintain a positive working environment

• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.
• Ability to effectively create, manage and adhere to deadlines
• Ability to be mobile for extended periods of time
• Passion for the Fashion Industry