Mcqueen Store Operations Associate, Selfridges London

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

Key Behaviours

• Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

How will you contribute?

We are looking for a Store Operations Associate for our Selfridges store.

The McQueen Store Operations Associate will work closely with the Regional Store Operations Manager, supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines.

The Store Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. Taking responsibility for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.

Retail Operations

• Follow the company policies, procedures and guidelines and ensure the store compliance
• Carries out regular instore checks and audits to ensure store teams are following set policies and procedures
• Supports the on-boarding of new team members ensuring they receive sufficient information about store operations policies and guidelines
• Liaises with external parties to ensure required permits or documentation are in order
• Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures are in place and followed
• Supports the setup of in store events to ensure successful execution

• Ensure the care and protection of the product according to company guidelines
• Ensure the day-to-day management of goods receipt, storage in line with company procedures and prepares the products to be brought to the sales floor and in special areas optimizing the timing efficiency
• Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline

Store Maintenance

• Manages cleaning companies used for store
• Support the manager with the management of contractors in store, ensuring a thorough job is completed
• Acts on store emergencies to ensure repairs and service are executed in a timely manner
• Liaises with Loss Prevention and Security on store issues where necessary
• Acts as first point of contact for all store operational issues, escalating to Store Operations Manager or Store Manager where needed
• Responsible for supporting to see through the after sales process and ensuring store team and clients are updated
• Ensures that staff uniforms are ordered and distributed in a timely manner
• Ensures back of house standards are maintained to enable the best client experience
• Ensure that Client Advisers are regularly trained and aware BOH organization and the importance of stock care

Stock & Inventory

• Prepares for and plans out the inventory checks across all stores
• Supports stores with inventory checks and reconciliations
• Supports stores leading into preparation for sale and the transfer out of sale
• Responsible for managing in store damaged stock
• Monitors and follows up on negative-on-hand and outstanding consignments
• Co-ordinates and monitors the various cycle counts as per the company guidelines and policies
• Provides training and guidance to the store teams to minimise stock loss and damages
• Manage the flow of OMNI orders making sure to guarantee the required service levels.
• Manage correct flow of adjustments
• Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced
• Responsible for achieving Operation KPI’s and be client minded to support the overall store performance
• Monitor in-transit and when needed liaise with relevant departments.

Logistics & Supplies

• Manage and organize packaging and stationary physically and on the IT system.
• Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place

Team Collaboration

• Consistently provide highest level of professionalism in all behaviours including communication and team work in line with the House Code of Behaviours
• Work well in a team and actively support and assist your colleagues.
• Provide high quality relevant feedback to the managers
• Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.

Required Skills

• You will be able to demonstrate the desired Alexander McQueen behaviours
• Previous experience of retail operations and helping a retail business operate efficiently
• Ability to be flexible with regular travel and occasional weekend or evening shifts
• Highly organized and have strong attention to detail
• Highly motivated and able to work independently or as part of a team
• Successful performance record and a demonstrated ability to deliver retail excellence
• Ability to quickly establish strong credibility with team members and external resources
• The ability, drive and desire to deliver outstanding results
• Sound analytical and organisational skills
• Fluent in English, other languages a plus

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.