Mcqueen Senior Store Operations Associate (Fixed Term) - Bond Street

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At McQueen, we live and breathe a culture defined by our key Behaviours:

• Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

The Alexander McQueen Operations Associate will work closely with the Operations Manager, supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines. The Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment.

Key Accountabilities:

• Retail Operations: Help to set policies and procedures for store teams to follow. Create and continually review Retail Operations Manual for store teams. Carry out audits to ensure store teams are following set policies and procedures. Successfully on-board store employees, ensuring that adequate information and resource is provided. Consistently look for opportunities to streamline and improve working efficiencies. Review store operations and organisation, analysing information and making sound suggestions to improve operational management of stores. Liaise with external parties to ensure required permits or documentation are in order. Ensure Fire Safety & Health & Safety procedures are in place and followed. Support the setup of in-store events to ensure successful execution.
• Store & Office Maintenance: Manage cleaning companies used for store locations & office. Identify, manage, and schedule contractors to carry out work in store, ensuring a thorough job is completed. Define back of house ways of working and monitor to ensure that stores are acting in accordance. Regularly review supplier services and identify opportunities to reduce costs or improve service. Act on store emergencies to ensure repairs and service are executed in a timely manner. Liaise with Loss Prevention and Security on store issues where necessary. Act as point of contact with security guard firms and ensure rotation of security guards. Act as first point of contact for all store operational issues, escalating to Retail Manager where needed. Responsible for supporting to see through the after sales process and ensuring store team and clients are updated. Ensure that staff uniforms are ordered and distributed in a timely manner. Ensure back of house standards are maintained to enable the best client experience. Ensure that Client Advisers are regularly trained and aware of BOH organization and the importance of stock care.
• Stock & Inventory: Prepare for and plan out the inventory checks across all stores. Support stores with inventory checks and reconciliations. Support stores leading into preparation for sale and the transfer out of sale. Responsible for managing in-store damaged stock. Monitor and follow up on negative-on-hand and outstanding consignments. Monitor weekly cycle counts. Create and maintain a Loss Prevention manual. Audit and evaluate in-store performance on stock management. Maximize stock fetch efficiency.
• Logistics & Supplies: Streamline ordering of supplies and seek cost saving alternatives. Manage all courier and shipping accounts and ensure team follow guidelines. Maintain inventory levels of packaging in central warehouse and across stores. Evaluate shipping suppliers and couriers to ensure most efficient and cost-effective service is in place. For new store openings, coordinate with the Store Planning team where necessary. Prepare operational structure for new stores and back office set up.

Key Requirements:

• Previous experience of retail operations and helping a retail business operate efficiently.
• Ability to be flexible with regular travel and occasional weekend or evening shifts.
• Highly organized and have strong attention to detail.
• Highly motivated and able to work independently or as part of a team.
• Successful performance record and a demonstrated ability to deliver retail excellence.
• Ability to quickly establish strong credibility with team members and external resources.
• The ability, drive and desire to deliver outstanding results.
• Sound analytical and organisational skills.
• Fluent in English, other languages a plus.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.