Alexander Mcqueen Store Operations Associate Harrods

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At McQueen, we live and breathe a culture defined by our key Behaviours:

• Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others. The Alexander McQueen Operations Associate will work closely with the Operations Manager, supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines.

The Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. Taking responsibility for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.

Key Accountabilities

Retail Operations:

• Help to set policies and procedures for store teams to follows
• Creates and continually reviews Retail Operations Manual for store teams
• Carries out audits to ensure store teams are following set policies and procedures
• Successfully on-boards store employees, ensuring that adequate information and resource is provided
• Consistently looks for opportunities to streamline and improve working efficiencies
• Reviews store operations and organisation, analysing information and making sound suggestion to improve operational management of stores
• Liaises with external parties to ensure required permits or documentation are in order
• Ensures Fire Safety & Health & Safety procedures are in place and followed
• Supports the setup of in store events to ensure successful execution

·Ensure the care and protection of the product according to company guidelines

·Ensure the day-to-day management of goods receipt, storage in line with company procedures and prepares the products to be brought to the sales floor and in special areas optimizing the timing efficiency

·Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline

Store & Office Maintenance:

• Manages cleaning companies used for store locations & office
• Identifies, manages, and schedules contractors to carry out work in store, ensuring a thorough job is completed
• Defines back of house ways of working and monitors to ensure that stores are acting in accordance
• Regularly reviews supplier services and identifies opportunities to reduce costs or improve service
• Acts on store emergencies to ensure repairs and service are executed in a timely manner
• Liaises with Loss Prevention and Security on store issues where necessary
• Acts as point of contact with security guard firms and ensures rotation of security guards
• Acts as first point of contact for all store operational issues, escalating to Retail Manager where needed
• Responsible for supporting to see through the after sales process and ensuring store team and clients are updated
• Ensures that staff uniforms are ordered and distributed in a timely manner
• Ensures back of house standards are maintained to enable the best client experience
• Ensure that Client Advisers are regularly trained and aware of BOH organization and the importance of stock care

Stock & Inventory:

• Prepares for and plans out the inventory checks across all stores
• Supports stores with inventory checks and reconciliations
• Supports stores leading into preparation for sale and the transfer out of sale
• Responsible for managing in store damaged stock
• Monitors and follows up on negative-on-hand and outstanding consignments
• Monitors weekly cycle counts
• Creates and maintains a Loss Prevention manual
• Audits and evaluates in store performance on stock management
• Maximizing stock fetch efficiency

Logistics & Supplies

• Streamlines ordering of supplies and seeks cost saving alternatives
• Manages all courier and shipping accounts and ensures team follow guidelines
• Maintains inventory levels of packaging in central warehouse and across stores
• Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place
• For new store openings, coordinate with the Store Planning team where necessary
• Prepares operational structure for new stores and back office set up

Key Requirements

• Previous experience of retail operations and helping a retail business operate efficiently
• Ability to be flexible with regular travel and occasional weekend or evening shifts
• Highly organized and have strong attention to detail
• Highly motivated and able to work independently or as part of a team
• Successful performance record and a demonstrated ability to deliver retail excellence
• Ability to quickly establish strong credibility with team members and external resources
• The ability, drive and desire to deliver outstanding results
• Sound analytical and organisational skills
• Fluent in English, other languages a plus

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.