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For Companies At a Glance
- Tasks: Manage customer inquiries, prepare quotes, and ensure smooth communication.
- Company: Join a dynamic sales team in a growing organisation focused on customer service.
- Benefits: Enjoy career progression, development opportunities, and a supportive work environment.
- Why this job: Be part of a vibrant culture where your sales skills can shine and make an impact.
- Qualifications: Experience in sales or customer service, strong communication skills, and attention to detail required.
- Other info: Proficiency in Sage 50 and Microsoft Office is a plus.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a highly motivated and detail-oriented Internal Sales Executive to join our dynamic sales team. The successful candidate will be responsible for managing customer inquiries, preparing quotations, and ensuring seamless communication between internal departments and customers.
Key Responsibilities:
- Respond promptly and professionally to telephone and email inquiries, providing accurate quotations and sourcing pricing information from external suppliers.
- Prepare and issue detailed quotations based on customer requirements.
- Proactively follow up on quotations to maximize conversion rates.
- Accurately process and input orders into the internal system, ensuring data integrity.
- Develop and maintain strong customer relationships by delivering exceptional service and support.
- Collaborate with the Production team to provide customers with timely updates on order status, deliveries, and general inquiries.
- Consistently achieve and exceed individual and team sales targets set by the Sales Director within specified timeframes.
- Identify opportunities for upselling and cross-selling on both inbound and outbound customer interactions.
- Handle customer complaints, concerns, and queries professionally, ensuring timely and satisfactory resolutions.
Requirements:
- Proven experience in a sales, customer service, or account management role.
- Strong communication and interpersonal skills with the ability to build and maintain relationships.
- Excellent attention to detail and organizational abilities.
- Ability to work efficiently under pressure and manage multiple tasks simultaneously.
- Proficiency in using Sage 50 and Microsoft Office Suite.
- A proactive and results-driven approach to sales and customer service.
This role offers a fantastic opportunity to contribute to a growing organization, with excellent career progression and development prospects. If you are a motivated professional with a passion for sales and customer service, we encourage you to apply.
Internal Sales Executive employer: MCP Engineering Plastics Ltd.
Contact Detail:
MCP Engineering Plastics Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Executive
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage more effectively with potential customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. As an Internal Sales Executive, you'll need to respond to inquiries and build relationships, so being articulate and confident in your communication is key.
✨Tip Number 3
Showcase your ability to handle customer complaints. Prepare examples of how you've resolved issues in the past, as this will highlight your problem-solving skills and customer service orientation.
✨Tip Number 4
Research our company culture and values. Being able to align your personal values with ours can make a strong impression and show that you're a good fit for our team.
We think you need these skills to ace Internal Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, or account management. Use specific examples that demonstrate your ability to manage inquiries and prepare quotations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's needs. Mention your strong communication skills and how you can contribute to building customer relationships.
Highlight Relevant Skills: In your application, emphasise your proficiency with tools like Sage 50 and Microsoft Office Suite. Mention any experience you have with upselling and cross-selling, as this is crucial for the role.
Showcase Your Results: If possible, include metrics or achievements from previous roles that demonstrate your success in meeting sales targets or improving customer satisfaction. This will help you stand out as a results-driven candidate.
How to prepare for a job interview at MCP Engineering Plastics Ltd.
✨Showcase Your Communication Skills
As an Internal Sales Executive, strong communication is key. During the interview, demonstrate your ability to articulate ideas clearly and listen actively. Prepare examples of how you've effectively communicated with customers or colleagues in the past.
✨Prepare for Role-Specific Questions
Expect questions related to sales processes, customer service scenarios, and handling complaints. Think of specific instances where you successfully managed customer inquiries or followed up on quotations, and be ready to discuss these experiences.
✨Highlight Your Attention to Detail
Given the importance of accuracy in preparing quotations and processing orders, emphasise your attention to detail. Share examples of how your meticulous nature has positively impacted your previous roles, especially in managing data or customer information.
✨Demonstrate Your Proactive Approach
The role requires a proactive mindset, so be prepared to discuss how you've taken initiative in past positions. Whether it’s upselling, cross-selling, or improving customer relationships, share specific strategies you've implemented to drive results.
