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For Companies At a Glance
- Tasks: Manage customer inquiries, prepare quotations, and ensure smooth communication.
- Company: Join a dynamic sales team in a growing organisation focused on exceptional service.
- Benefits: Enjoy career progression, development opportunities, and a supportive work environment.
- Why this job: Perfect for those passionate about sales and customer service with a chance to excel.
- Qualifications: Experience in sales or customer service, strong communication skills, and attention to detail required.
- Other info: Proficiency in Sage 50 and Microsoft Office is a plus.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a highly motivated and detail-oriented Internal Sales Executive to join our dynamic sales team. The successful candidate will be responsible for managing customer inquiries, preparing quotations, and ensuring seamless communication between internal departments and customers.
Key Responsibilities:
- Respond promptly and professionally to telephone and email inquiries, providing accurate quotations and sourcing pricing information from external suppliers.
- Prepare and issue detailed quotations based on customer requirements.
- Proactively follow up on quotations to maximize conversion rates.
- Accurately process and input orders into the internal system, ensuring data integrity.
- Develop and maintain strong customer relationships by delivering exceptional service and support.
- Collaborate with the Production team to provide customers with timely updates on order status, deliveries, and general inquiries.
- Consistently achieve and exceed individual and team sales targets set by the Sales Director within specified timeframes.
- Identify opportunities for upselling and cross-selling on both inbound and outbound customer interactions.
- Handle customer complaints, concerns, and queries professionally, ensuring timely and satisfactory resolutions.
Requirements:
- Proven experience in a sales, customer service, or account management role.
- Strong communication and interpersonal skills with the ability to build and maintain relationships.
- Excellent attention to detail and organizational abilities.
- Ability to work efficiently under pressure and manage multiple tasks simultaneously.
- Proficiency in using Sage 50 and Microsoft Office Suite.
- A proactive and results-driven approach to sales and customer service.
This role offers a fantastic opportunity to contribute to a growing organization, with excellent career progression and development prospects. If you are a motivated professional with a passion for sales and customer service, we encourage you to apply.
Internal Sales Executive employer: MCP Engineering Plastics Ltd.
Contact Detail:
MCP Engineering Plastics Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Executive
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage more effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills. As an Internal Sales Executive, you'll need to respond to inquiries and build relationships, so practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Showcase your ability to handle customer complaints. Prepare examples of how you've resolved issues in the past, as this will highlight your problem-solving skills and customer service orientation.
✨Tip Number 4
Research our company culture and values. Being able to align your personal values with ours can make a strong impression and demonstrate that you're a good fit for our team.
We think you need these skills to ace Internal Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, or account management. Use specific examples that demonstrate your ability to manage inquiries and prepare quotations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's needs. Mention your strong communication skills and how you can contribute to building customer relationships.
Highlight Relevant Skills: In your application, emphasise your proficiency in using Sage 50 and Microsoft Office Suite. Also, mention your attention to detail and ability to work under pressure, as these are key requirements for the role.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and reinforces your enthusiasm for the role.
How to prepare for a job interview at MCP Engineering Plastics Ltd.
✨Know Your Sales Metrics
Familiarise yourself with key sales metrics and targets that the company values. Be prepared to discuss how you've met or exceeded these in your previous roles, as this will demonstrate your results-driven approach.
✨Showcase Your Communication Skills
Since the role requires strong communication abilities, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully managed customer inquiries or resolved complaints.
✨Demonstrate Attention to Detail
Highlight your organisational skills by discussing how you ensure data integrity when processing orders. You might want to share specific instances where your attention to detail made a significant impact on customer satisfaction.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. This could involve handling a customer complaint or preparing a quotation on the spot. Practising these scenarios can help you feel more confident and showcase your problem-solving skills.
