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For Companies At a Glance
- Tasks: Assist in daily marketing activities and enhance customer journeys through various communication channels.
- Company: Yours Clothing is a leading retailer for curvy customers, expanding rapidly in the fashion industry.
- Benefits: Enjoy 50% discount, enhanced holidays, pension, bonuses, and retail discounts.
- Other info: Office-based role in Peterborough, full-time hours, and opportunities for personal growth.
- Why this job: Join a fast-paced, innovative team making a real impact in the fashion world.
- Qualifications: Quick learner with strong communication skills; marketing experience preferred but not essential.
The predicted salary is between 19200 - 20800 £ per year.
Salary
£24k – £26k DOE
Location
Peterborough Head Office
Contracted Hours
37.5 hours a week – Monday to Friday 9am to 5pm – Office Based
This is a permanent, full time vacancy that will close in a month at 23:59 BST.
The Vacancy
The CRM Assistant role plays an important role in assisting the day to day running of our marketing activities. Focusing on enhancing our customer journey and communicating key messages through Email, SMS, Notifications, and on our Website/App. You’ll work closely with the trading teams, creating innovative and engaging content, that directs traffic to site and drive sales for each of our brands.
What you will do
- Conduct regular competitor analysis to keep up to date with the latest innovations, trends, messaging and creative from our top competitors. Ensure our own campaigns also adhere to our best practice guidelines.
- Create segmented customer lists and schedule communications for all brands.
- Support the development of an A/B testing plan and provide insights and recommendations to the trading team based on results.
- Create engaging push notifications to drive customer retention, in line with daily trading messages.
- Manage our customer blocklist, investigating permission, preference and communication queries referred by the Customer Services team.
- Work with CRM and data teams to grow analysis skills and customer knowledge, aiming to help run weekly and daily reports. Utilise these skills to dive into performance across territories and brands to identify how well campaigns are performing for each site.
- Support the roll out of automated customer journeys for email, web and app.
- Occasionally supporting our design team with email builds, targeting queries and personalisation in our ESP.
- Assist with ad-hoc projects assigned to the CRM team.
What you will bring
- Quick learner
- Driven and ambitious to achieve excellence.
- Outstanding communication skills
- Meticulous attention to detail and constantly seeking to improve.
- Analytical and creative mindset with experience in A/B testing and Google Analytics
- Fast and eager learner
- Demonstrated ability to collaborate with a team and work independently in a high-pressure environment.
- Essential IT skills, proficient in Excel
- Relevant degree / a-level qualification or experience in a marketing / e-commerce environment is preferable but not essential.
- Experience using an Email Service Provider or CRM system (desired but not essential).
- Basic knowledge of html and Email Service Provider (desired but not essential)
- Basic photoshop skills preferable.
The Company
Yours Clothing is a retailer that provides the best value on the UK high street and internet for curvy customers. Along with our big and tall menswear brand, BadRhino, our Long Tall Sally brand and our most recent addition, PixieGirl Petites, the business is growing at pace to cater for non-standard sizes on the high street and online.
Our continued success comes from our entrepreneurial thinking and listening to our customers to deliver fashion products at the right price. Our environment is fast paced, ever evolving and full of excitement. Yours Clothing continues to expand and become the number one plus size fashion retailer in the UK whilst continuing to develop our brands into new and exciting niche markets both in the UK and further afield.
The Benefits
- 50% Discount on all of our brands
- Enhanced Holiday allowance
- Pension & Life assurance
- Bonus scheme
- Employee wellbeing and assistance programme
- Retail discounts
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CRM Assistant employer: M&Co
Contact Detail:
M&Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Assistant
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and marketing. Follow industry blogs, attend webinars, and engage with online communities to stay updated on best practices and innovations that can enhance your understanding of the role.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive decisions in previous roles. Be ready to discuss specific instances where your insights led to improved outcomes, especially in A/B testing or customer segmentation.
✨Tip Number 3
Network with professionals in the CRM and marketing fields. Attend local events or join relevant online groups to connect with others who can provide insights into the role and potentially refer you to opportunities within the company.
✨Tip Number 4
Prepare to demonstrate your creativity during the interview. Think of innovative ideas for customer engagement campaigns that align with the company's brands, and be ready to share these concepts to show your proactive approach.
We think you need these skills to ace CRM Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marketing, CRM systems, and any analytical skills. Emphasise your ability to create engaging content and your familiarity with A/B testing and Google Analytics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer journeys and your understanding of the role. Mention specific examples of how you've contributed to marketing activities or improved customer engagement in previous roles.
Showcase Your Skills: In your application, clearly outline your communication skills, attention to detail, and ability to work under pressure. Provide examples of how you've collaborated with teams or managed projects effectively.
Research the Company: Familiarise yourself with Yours Clothing and their brands. Understanding their market position and customer base will help you tailor your application and demonstrate your enthusiasm for the role.
How to prepare for a job interview at M&Co
✨Know Your CRM Basics
Familiarise yourself with the fundamentals of Customer Relationship Management. Understand how CRM systems work and be ready to discuss any experience you have, even if it's basic. This will show your enthusiasm for the role and your willingness to learn.
✨Showcase Your Analytical Skills
Prepare to discuss any past experiences where you've used data analysis to drive decisions. Be ready to talk about A/B testing and how it can impact marketing strategies. Highlighting your analytical mindset will resonate well with the interviewers.
✨Demonstrate Creativity in Marketing
Think of examples where you've created engaging content or campaigns. Whether it's through email, social media, or other channels, showcasing your creative side will help you stand out as a candidate who can contribute to innovative marketing efforts.
✨Research the Company and Competitors
Before the interview, do some homework on Yours Clothing and its competitors. Understanding their marketing strategies and customer engagement tactics will allow you to speak knowledgeably about the industry and demonstrate your proactive approach.