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- Tasks: Provide technical support and governance for motor claims, ensuring compliance and quality assurance.
- Company: Join a collaborative company that empowers progress and innovation.
- Benefits: Full-time role with opportunities for professional development and client engagement.
- Why this job: Make a real impact in the insurance industry while developing your technical skills.
- Qualifications: Experience in UK motor claims handling and strong analytical skills required.
- Other info: Dynamic team environment with opportunities for career growth and external-facing work.
The predicted salary is between 36000 - 60000 £ per year.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ„ .
Position summary: The Technical Claims Specialist will provide technical support, analytical insight, and quality assurance across a broad panel of MGAs. The role assists with claim referrals, audits, MI preparation, and technical projects to ensure claims are handled in line with internal expectations, regulatory frameworks, and our delegated authority agreements. This is a hands-on role working in a team in delivering consistent technical governance, improving MGA performance, and ensuring strong customer outcomes. It offers the opportunity to engage directly with MGA partners, Reinsurers, Law Firms and contribute to technical best practice initiatives.
Key Responsibilities:
- Technical Support & Governance
- Assist with technical and regulatory oversight of motor claims handled under delegated authority.
- Support the execution of file audits and thematic reviews.
- Help identify technical inconsistencies, areas of leakage, and potential improvement opportunities.
- Contribute to reviewing reserving adequacy and settlement strategy on selected claims.
- Prepare initial audit findings and assist in drafting recommendations.
- MGA Relationship Support
- Act as a supporting point of contact for MGAs and Third Party Administrators on technical claims matters.
- Assist with onboarding processes for new MGAs, including documentation reviews and technical due diligence.
- Support the monitoring of MGA performance plans and escalate issues where appropriate.
- Attend joint settlement meetings, mediations, or reviews as part of ongoing technical development.
- Claims Strategy & Best Practice
- Contribute to developing technical guidance, best practice documents, and training materials.
- Assist with research into emerging risks, legal changes, and market trends.
- Support the implementation of governance improvements and claims process enhancements.
- Reporting & Performance Monitoring
- Assist in producing regular MI packs, dashboards, and summary reports for claims performance.
- Support performance trend analysis, loss ratio reviews, and portfolio insights in collaboration with underwriting and actuarial colleagues.
- Help prepare materials for technical committees and internal performance reviews.
- Regulatory & Compliance
- Help maintain accurate delegated claims authority documentation and audit trails.
- Support compliance checks such as complaint route cause analysis and ensure MGAs are aligned with regulatory standards, including Consumer Duty.
- Assist in preparing materials for internal audit or regulatory submissions.
Minimum Qualifications, Skills and Experience:
- Strong experience in UK motor claims handling, ideally within insurer or MGA environments. A minimum of 5 years experience is preferable.
- Good technical knowledge across bodily injury, credit hire, or fraud (specialist in at least one area beneficial).
- Understanding of delegated authority environments or outsourced claims models.
- Analytical mindset with confidence handling MI and identifying technical trends.
- Strong communication skills with the ability to draft clear reports and interact with external stakeholders.
- Organised, proactive, and comfortable working with limited supervision on defined tasks.
- Progress toward relevant insurance qualifications preferred (Cert CII / Dip CII).
- Desire to undertake external-facing work, attend meetings, and develop client-relationship skills.
- Must be willing to travel.
- Strong work ethic, initiative, and willingness to develop technical capability.
Technical Claims Specialist employer: Mcneil & Co.
Contact Detail:
Mcneil & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Claims Specialist role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to claims handling and think about how your experience aligns with their needs. We want you to shine, so practice answering common interview questions and have some insightful questions ready for them too!
✨Tip Number 3
Showcase your skills! Bring along examples of your past work or case studies that highlight your technical knowledge and problem-solving abilities. We love seeing how you’ve tackled challenges in the past, especially in areas like motor claims or regulatory compliance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, if this position isn’t the right fit, keep an eye on our website for other opportunities that might suit you better!
We think you need these skills to ace Technical Claims Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Claims Specialist role. Highlight your experience in UK motor claims and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Analytical Skills: Since this role involves a lot of analytical work, make sure to showcase your analytical mindset in your application. Mention specific examples where you've identified trends or improved processes in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Mcneil & Co.
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of UK motor claims, especially in areas like bodily injury and fraud. Be ready to discuss specific cases or trends you've encountered in your previous roles, as this will show your expertise and analytical mindset.
✨Showcase Your Communication Skills
Since the role involves interacting with MGAs and external stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex technical information in the past, whether through reports or during meetings.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Share specific strategies you use to stay organised, especially when working independently on defined tasks, as this is crucial for the role.
✨Engage with the Company Culture
Research the company's values and culture, particularly their focus on collaboration and innovation. Think of ways you can contribute to these aspects and be ready to share your thoughts on how you can help promote progress within the team.