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- Tasks: Lead the IT Support team and manage end user support operations.
- Company: Join a collaborative and innovative company that empowers progress.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Make a real impact by enhancing user experience and driving tech solutions.
- Qualifications: Experience in IT support management and strong leadership skills.
- Other info: Dynamic work environment with a focus on professional development.
The predicted salary is between 28800 - 43200 £ per year.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable PossibilitySM.
- Owner of the IT Support function in IT. Single point of contact for all Support escalations.
- Accountable for End User Support department's day to day workload distribution, prioritization, scheduling and communication.
- Manages Arch MI's Service Desk function to prescribed SLAs and defines new valuable quality measurements.
- Responsible for defining, engineering, maintaining, upgrading end user and telecommunication technologies.
- All solutions implemented and operated should be done with balance of best in industry and efficiency in mind.
- Responsible for the operation and long-term vision for our virtual desktop and application deployment approaches.
- Manages the department cost center including budgeting, monitoring approvals, expenses and cost variance reporting.
- Facilitates end user communication identifying solutions, timing and messaging of System Notification related updates. Obtains necessary approvals when applicable.
- Develops and maintains relationships with external vendors and monitors or adopts product roadmaps related to desktop technology.
- Develops and maintains policies/procedures for customer complaints/requirements to area of designated product responsibility to ensure customer satisfaction and regulatory compliance.
- Supports other Arch MI business initiatives by providing technical expertise and customer support when appropriate.
- Manages all planning, deadlines and deliverables for desktop, voice or mobile end points related projects by ensuring that all resources are allocated & deadlines are met.
- Establishes and maintains corporate customer support metrics. Communicates with senior management to report on operational metrics and other key performance indicators.
- Manages staff to accomplish results through effective recruitment, selection, training, development, performance management and recognition.
Manager, End User Support in London employer: Mcneil & Co.
Contact Detail:
Mcneil & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, End User Support in London
✨Tip Number 1
Networking is key! Reach out to people in your industry, attend events, and connect on LinkedIn. We can’t stress enough how a personal connection can make all the difference when it comes to landing that Manager, End User Support role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. We want you to shine, so practice common interview questions and have examples ready that showcase your skills in IT support management.
✨Tip Number 3
Follow up after your interviews! A simple thank-you email can keep you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there, so keep an eye out for opportunities that match your skills in end user support.
We think you need these skills to ace Manager, End User Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Manager, End User Support role. Highlight your IT support experience and any relevant management skills to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about end user support and how your background makes you an ideal candidate. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Quantify your successes in previous roles, like improving response times or enhancing customer satisfaction, to give us a clear picture of your impact.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at Mcneil & Co.
✨Know Your Stuff
Make sure you’re well-versed in the specifics of end user support and IT service management. Brush up on key concepts like SLAs, customer satisfaction metrics, and virtual desktop technologies. This will show that you’re not just interested in the role but also knowledgeable about it.
✨Showcase Your Leadership Skills
As a manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've managed workloads, prioritised tasks, or resolved conflicts in previous roles. This will help the interviewers see you as a capable leader who can handle the responsibilities of the position.
✨Communicate Clearly
Since this role involves a lot of communication with both users and senior management, practice articulating your thoughts clearly and concisely. Be ready to discuss how you would facilitate end user communication and manage system notifications effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
