Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert IT support and troubleshoot complex issues daily.
- Company: Join a dynamic team in Dundee focused on exceptional IT services.
- Benefits: Gain hands-on experience with cutting-edge technologies and a collaborative work environment.
- Why this job: Perfect for tech enthusiasts wanting to solve real-world problems and enhance their skills.
- Qualifications: Requires a degree in IT and 5 years of relevant experience.
- Other info: On-site role; must have a full clean driving licence.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking an experienced and motivated 3rd Line IT Support Engineer to join their dynamic team in Dundee. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional IT support services to our clients. You will play a crucial role in providing advanced technical assistance to resolve complex issues and ensure the smooth functioning of our clients' IT environments. This role is on-site (daily) in Dundee, so candidates should live nearby and also possess a full clean driving licence.
Responsibilities:
- Provide expert-level technical support and troubleshooting for a wide range of IT issues, including but not limited to networking, hardware, software, and security-related concerns.
- Collaborate with Level 1 and Level 2 support teams to escalate and resolve complex issues efficiently while maintaining effective communication with clients and stakeholders.
- Act as a point of escalation for critical incidents, demonstrating the ability to analyse, diagnose, and implement solutions in a timely manner.
- Perform proactive system monitoring, maintenance, and optimisation to identify and address potential issues before they impact clients' operations.
- Assist in the design, implementation, and management of IT solutions, including network infrastructure, cloud services, and security protocols.
- Conduct thorough root cause analysis for recurring issues and contribute to the development of strategies to prevent future occurrences.
- Document support processes, procedures, and troubleshooting steps for internal knowledge base and client-facing documentation.
- Participate in client meetings to provide technical insights, recommendations, and updates on ongoing projects and support activities.
- Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your technical skills and knowledge.
Qualifications & Experience:
- A Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- A minimum of 5 years of hands-on experience in providing IT support, preferably within a Managed Service Provider environment.
- Strong expertise in Microsoft Windows, Windows Server, Active Directory, and Exchange Server.
- Proficiency in networking concepts & protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
- Experience with virtualisation technologies such as VMware or Hyper-V.
- Familiarity with cloud services such as Microsoft Azure or AWS is a plus.
- Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or equivalent certifications are desirable.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
- Problem-solving mindset, with the ability to analyse complex issues and implement effective solutions.
- Strong organisational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
- Full UK driving licence.
Contact Detail:
McNally Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience in IT support, especially within a Managed Service Provider environment. This is crucial for the role, so be ready to discuss specific scenarios where you've successfully resolved complex issues.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in IT support, particularly around Microsoft Windows, Active Directory, and cloud services like Azure or AWS. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Think of examples where you've had to analyse and diagnose issues under pressure, as this will showcase your ability to handle critical incidents effectively.
✨Tip Number 4
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. You might be asked to do this during the interview, so being clear and concise will help you connect with the interviewers.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially focusing on your expertise with Microsoft Windows, networking protocols, and any virtualisation technologies you've worked with. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and detail how your background aligns with the responsibilities of the role. Mention your experience in collaborating with support teams and your ability to communicate technical concepts to non-technical clients.
Showcase Relevant Certifications: If you have any industry certifications like CompTIA A+, Network+, or Microsoft Certified: Azure Administrator, make sure to list them prominently. This will strengthen your application and show your commitment to professional development.
Highlight Problem-Solving Examples: Provide specific examples in your application that showcase your problem-solving mindset. Describe situations where you successfully diagnosed and resolved complex IT issues, as this is crucial for the role.
How to prepare for a job interview at McNally Recruitment Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with key technologies mentioned in the job description, such as Microsoft Windows, Active Directory, and networking protocols. Highlight specific examples where you've successfully resolved complex IT issues.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when diagnosing and resolving technical problems, and be ready to explain how you approach root cause analysis.
✨Communicate Effectively
Since you'll be interacting with clients and stakeholders, practice explaining technical concepts in simple terms. This will showcase your communication skills and ability to bridge the gap between technical and non-technical audiences.
✨Stay Updated on Industry Trends
Research the latest trends and technologies in IT support, especially those relevant to the role, like cloud services and virtualisation. Being knowledgeable about current developments will demonstrate your commitment to continuous learning and improvement.
