At a Glance
- Tasks: Be the first point of contact for clients and solve their IT issues.
- Company: Established MSP in Fife with over 30 years of experience.
- Benefits: Hybrid working, competitive salary, and opportunities for growth.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: 1-2 years of service desk experience and knowledge of Microsoft 365.
The predicted salary is between 30000 - 42000 £ per year.
Our client is an established Managed Service Provider (MSP) based in Fife, with over 30 years IT industry experience. Their client base is spread throughout Scotland, mainly focusing on Central Scotland, Fife, Perthshire, and Angus. They are at the forefront of providing IT and Security services with the latest technologies both server and cloud based.
Role
- To be the initial contact for their clients.
- Working and effectively communicating with the other engineers.
- Providing support by email, phone, and a ticketing system.
- Identifying tickets and which areas can be fixed first-time.
- Escalating to 2nd or 3rd Line support where this isn’t possible.
- Resetting & creating users/groups.
- Basic Microsoft 365 admin tasks.
- Setting up of PCs and Applications.
- Changing permissions (SharePoint and Windows Shares).
- Dealing with basic Windows Server issues.
- Checking and fixing backups.
- Creating, setting up and fixing issues for MS Teams.
- Using own initiative to solve problems.
Requirements
- 1-2 years of Service Desk experience.
- Knowledge of TCP/IP, DNS, and Network basics.
- Knowledge of Microsoft 365.
- Experience with Kaseya Tool Stack (Datto RMM, Datto SaaS Backup, Datto BCDR, AutoTask, IT Glue).
- Basic knowledge of broadband and leased line fault diagnosis.
- Customer-facing skills, albeit by email & telephone.
- Strong attention to detail.
- Ability to work on your own without supervision.
- Previous experience with a distinct advantage.
- Must have own vehicle and full driving licence.
This is a hybrid working role in Dunfermline, although initially office based until established within the business.
1st Line IT Support Engineer (SDA) - Fife in Dunfermline employer: McNally Recruitment Ltd
As a leading Managed Service Provider in Fife with over 30 years of experience, our client offers a dynamic work environment that prioritises employee growth and development. With a strong focus on IT and Security services, employees benefit from exposure to the latest technologies and a supportive culture that encourages initiative and problem-solving. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer (SDA) - Fife in Dunfermline
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what McNally Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges McNally Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at McNally Recruitment Ltd!
✨Direct Apply to McNally Recruitment Ltd
Let's not forget to apply directly through the McNally Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Engineer (SDA) - Fife in Dunfermline
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at McNally Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at McNally Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at McNally Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
