At a Glance
- Tasks: Be the first point of contact for clients and solve their IT issues.
- Company: Established MSP in Fife with over 30 years of experience.
- Benefits: Hybrid working, competitive salary, and opportunities for growth.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: 1-2 years of service desk experience and knowledge of Microsoft 365.
The predicted salary is between 30000 - 42000 € per year.
Our client is an established Managed Service Provider (MSP) based in Fife, with over 30 years IT industry experience. Their client base is spread throughout Scotland, mainly focusing on Central Scotland, Fife, Perthshire, and Angus. They are at the forefront of providing IT and Security services with the latest technologies both server and cloud based.
Role
- To be the initial contact for their clients.
- Working and effectively communicating with the other engineers.
- Providing support by email, phone, and a ticketing system.
- Identifying tickets and which areas can be fixed first-time.
- Escalating to 2nd or 3rd Line support where this isn’t possible.
- Resetting & creating users/groups.
- Basic Microsoft 365 admin tasks.
- Setting up of PCs and Applications.
- Changing permissions (SharePoint and Windows Shares).
- Dealing with basic Windows Server issues.
- Checking and fixing backups.
- Creating, setting up and fixing issues for MS Teams.
- Using own initiative to solve problems.
Requirements
- 1-2 years of Service Desk experience.
- Knowledge of TCP/IP, DNS, and Network basics.
- Knowledge of Microsoft 365.
- Experience with Kaseya Tool Stack (Datto RMM, Datto SaaS Backup, Datto BCDR, AutoTask, IT Glue).
- Basic knowledge of broadband and leased line fault diagnosis.
- Customer-facing skills, albeit by email & telephone.
- Strong attention to detail.
- Ability to work on your own without supervision.
- Previous experience with a distinct advantage.
- Must have own vehicle and full driving licence.
This is a hybrid working role in Dunfermline, although initially office based until established within the business.
1st Line IT Support Engineer (SDA) - Fife in Dunfermline employer: McNally Recruitment Ltd
As a leading Managed Service Provider in Fife with over 30 years of experience, our client offers a dynamic work environment that prioritises employee growth and development. With a strong focus on IT and Security services, employees benefit from exposure to the latest technologies and a supportive culture that encourages initiative and problem-solving. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer (SDA) - Fife in Dunfermline
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being clear and confident on the phone or via email is key. Try role-playing with a friend to get comfortable with common support scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you identified and resolved issues quickly. This will demonstrate your initiative and ability to work independently, which is super important for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line IT Support Engineer (SDA) - Fife in Dunfermline
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line IT Support Engineer role. Highlight your relevant experience, especially in Service Desk roles, and showcase your knowledge of Microsoft 365 and networking basics. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with what we’re looking for. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills:Since you'll be the first point of contact for clients, it's crucial to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, make sure you convey your ability to communicate effectively, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at McNally Recruitment Ltd
✨Know Your Tech Basics
Brush up on your knowledge of TCP/IP, DNS, and network basics. Be ready to discuss how these concepts apply to the role, as they’re crucial for a 1st Line IT Support Engineer. We recommend preparing some examples of how you've used this knowledge in past roles.
✨Show Off Your Customer Skills
Since this role involves direct communication with clients, practice articulating how you handle customer queries and complaints. We suggest preparing a couple of scenarios where you successfully resolved an issue over the phone or via email, showcasing your patience and problem-solving skills.
✨Familiarise Yourself with Microsoft 365
Make sure you’re comfortable discussing basic Microsoft 365 admin tasks. We advise you to review common issues and solutions related to user management and permissions, as well as any experience you have with MS Teams, since these will likely come up during the interview.
✨Demonstrate Initiative
Employers love candidates who can think on their feet. Prepare to share examples of when you’ve used your initiative to solve problems independently. We suggest thinking of specific instances where you identified a ticket that could be fixed first-time and how you approached it.
