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- Tasks: Engage with clients and provide top-notch IT support in a dynamic office environment.
- Company: Join a leading tech firm based in Dundee, known for its innovative solutions.
- Benefits: Competitive salary, career growth, and a supportive team atmosphere.
- Why this job: Make a real difference by solving complex IT challenges for diverse clients.
- Qualifications: 5+ years in IT support, strong customer skills, and relevant tech expertise.
- Other info: Must be based in Dundee with a full UK driving licence.
The predicted salary is between 40000 - 50000 £ per year.
Our Dundee-based client is seeking a Technical Alignment & Support Engineer. This role will be office-based except when on client visits. This role will be split into two parts, involving Technical Alignment, which will be customer-facing, as well as providing 2nd Line IT Support, which will be office-based.
PLEASE NOTE this role is based in Dundee, therefore you MUST be currently located in the region, have a full UK driving licence, and do not require any sponsorship OR visa.
Required Skills- Strong customer-facing skills and the ability to follow guidelines and make recommendations for solutions that align with the managed services provided.
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.
- A minimum of 5 years of hands-on experience in providing IT support, preferably within a Managed Service Provider environment.
- Strong expertise in Microsoft Windows and Windows Server environments, Active Directory, and Exchange Server.
- Proficiency in networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
- Experience with virtualisation technologies such as VMware or Hyper-V.
- Familiarity with cloud services such as Microsoft Azure or AWS is a plus.
- Relevant industry certifications, such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or equivalent certifications, are desirable.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
- Problem-solving mindset, with the ability to analyse complex issues and implement effective solutions.
- Strong organisational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.
- Full UK driving licence.
The client cannot offer any sponsorship, and candidates should have full right-to-work status for the UK, without requiring any visa or sponsorship.
Technical Alignment & Support Engineer in Dundee employer: McNally Recruitment Ltd
Contact Detail:
McNally Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Alignment & Support Engineer in Dundee
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them. Whether it's troubleshooting a common issue or explaining a complex concept, being prepared will give you the confidence to shine during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Technical Alignment & Support Engineer in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with the Technical Alignment & Support Engineer role, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us in Dundee.
Showcase Your Customer-Facing Skills: Since this role involves customer interaction, make sure to highlight any experience you have in dealing with clients. We want to see how you can communicate technical concepts clearly and effectively to non-technical folks.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at McNally Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows, Active Directory, and networking concepts. Be ready to discuss your hands-on experience and how you've tackled IT support issues in the past.
✨Show Off Your Customer Skills
Since this role is customer-facing, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical clients and how you resolved their issues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare by thinking through complex issues you've faced and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Get Familiar with the Company
Research the company and its services. Understand their managed services and think about how your skills align with their needs. This will help you tailor your responses and show genuine interest in the role.