Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT projects and resolve complex technical issues in a dynamic environment.
- Company: Join a forward-thinking tech company based in Dundee.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by solving critical tech challenges and driving innovation.
- Qualifications: 5+ years in IT support with strong skills in Microsoft 365 and Azure.
- Other info: Exciting role with opportunities for client interaction and hands-on project delivery.
The predicted salary is between 50000 - 60000 £ per year.
Our Dundee-based client is seeking a highly skilled and proactive Project Specialist / Escalations Engineer. This role sits at the heart of our project delivery and technical escalation function, combining hands-on project implementation with ownership of complex, high-impact support issues. You will be responsible for delivering technical projects end-to-end while also acting as a senior technical escalation point for the Service Desk. You will handle the most complex and critical escalated tickets across Microsoft 365, Azure, networking, and on-premise server environments, ensuring issues are resolved effectively and in line with company standards. The role requires deep technical expertise, strong problem-solving ability, excellent organisation, and confident client communication. You will be comfortable managing change in live environments, working independently, and visiting client sites where required.
Key responsibilities
- Plan, deliver, and implement IT projects including infrastructure upgrades, cloud migrations, security improvements, and network deployments.
- Own and resolve escalated support tickets from the Service Desk across:
- Microsoft 365 / Office 365
- Azure
- Networking (firewalls, switches, routing, wireless)
- On-premise servers and core infrastructure
Qualifications & experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum 5 years’ hands-on experience in IT support, ideally within a Managed Service Provider (MSP) environment.
- Proven experience in project delivery and senior technical escalation, or clear progression toward this level within an MSP.
- Strong technical expertise across Microsoft 365, Azure, and Windows Server (on-premise and cloud) environments.
- Solid networking knowledge including TCP/IP, DNS, DHCP, VLANs, routing, and firewalls.
- Full UK driving licence.
Project Specialist / Escalation Engineer in Dundee employer: McNally Recruitment Ltd
Contact Detail:
McNally Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Specialist / Escalation Engineer in Dundee
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing off your expertise in person.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to Microsoft 365, Azure, and networking. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex issues in past projects. This will demonstrate your hands-on experience and technical prowess.
✨Tip Number 4
Apply through our website for the best chance at landing that Project Specialist role. We’re always on the lookout for proactive candidates who can handle escalations like a champ!
We think you need these skills to ace Project Specialist / Escalation Engineer in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Specialist / Escalation Engineer role. Highlight your experience with Microsoft 365, Azure, and networking, as well as any project delivery you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled complex technical issues or led projects in the past. We love a good story that showcases your problem-solving skills!
Show Off Your Technical Skills: In your application, don't forget to mention your technical expertise. Whether it's your knowledge of cloud migrations or your experience with on-premise servers, we want to know what you bring to the table. Be specific about your skills and how they relate to the job!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at McNally Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking. Be ready to discuss specific projects you've worked on and how you tackled complex issues. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle escalated support tickets or project challenges. Think of real-life examples where you successfully resolved a critical issue or managed a project change. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
As a Project Specialist / Escalation Engineer, you'll need to communicate clearly with clients and team members. Practice explaining complex technical concepts in simple terms. This will help you stand out as someone who can bridge the gap between technical and non-technical stakeholders.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple projects and priorities. Share your strategies for staying organised, whether it's through project management tools or personal techniques. This will highlight your ability to handle the demands of the role effectively.