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- Tasks: Lead IT projects and resolve complex technical issues in a dynamic environment.
- Company: Dundee-based tech company focused on innovative project delivery.
- Benefits: Competitive salary, professional development, and opportunities for hands-on experience.
- Why this job: Make a real impact by solving critical tech challenges and leading exciting projects.
- Qualifications: 5+ years in IT support with strong skills in Microsoft 365 and Azure.
- Other info: Join a collaborative team with excellent career growth potential.
The predicted salary is between 45000 - 55000 ÂŁ per year.
Our Dundee-based client is seeking a highly skilled and proactive Project Specialist / Escalations Engineer. This role sits at the heart of our project delivery and technical escalation function, combining hands‑on project implementation with ownership of complex, high‑impact support issues. You will be responsible for delivering technical projects end‑to‑end while also acting as a senior technical escalation point for the Service Desk. You will handle the most complex and critical escalated tickets across Microsoft 365, Azure, networking, and on‑premise server environments, ensuring issues are resolved effectively and in line with company standards. The role requires deep technical expertise, strong problem‑solving ability, excellent organisation, and confident client communication. You will be comfortable managing change in live environments, working independently, and visiting client sites where required.
Key responsibilities
- Plan, deliver, and implement IT projects including infrastructure upgrades, cloud migrations, security improvements, and network deployments.
- Own and resolve escalated support tickets from the Service Desk across: Microsoft 365 / Office 365, Azure, Networking (firewalls, switches, routing, wireless), On‑premise servers and core infrastructure.
- Act as the final technical escalation point, providing leadership and resolution for complex or business‑critical issues.
- Install, configure, migrate, and maintain server, network, and cloud platforms in line with company standards and best practices.
- Manage technical change in live customer environments, ensuring minimal disruption and clear communication.
- Proactively identify technical risks, capacity issues, and improvement opportunities during project work or escalations.
- Produce high‑quality technical documentation, including implementation notes, configurations, diagrams, and handover documentation.
- Participate in client meetings and site visits to provide technical direction, explanations, and recommendations.
- Support knowledge transfer into STAT and the Service Desk to reduce repeat incidents and improve long‑term stability.
- Remain current with emerging technologies, security threats, and industry best practices.
Qualifications & experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum 5 years’ hands‑on experience in IT support, ideally within a Managed Service Provider (MSP) environment.
- Proven experience in project delivery and senior technical escalation, or clear progression toward this level within an MSP.
- Strong technical expertise across Microsoft 365, Azure, and Windows Server (on‑premise and cloud) environments.
- Solid networking knowledge, including TCP/IP, DNS, DHCP, VLANs, routing, and firewalls.
- Full UK driving licence.
PLEASE NOTE - Candidates should have full right-to-work status for the UK, without requiring any type of visa or sponsorship.
Information Technology Support Specialist in Dundee employer: McNally Recruitment Ltd
Contact Detail:
McNally Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist in Dundee
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing off your skills in person. You never know who might be looking for someone just like you!
✨Tip Number 2
Get your hands dirty with practical experience. Volunteer for projects or offer to help out friends with their IT issues. This not only sharpens your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your technical knowledge and be ready to explain complex concepts clearly. Practice makes perfect, so consider mock interviews with friends or mentors.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter!
We think you need these skills to ace Information Technology Support Specialist in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Information Technology Support Specialist. Highlight your experience with Microsoft 365, Azure, and networking, as well as any project delivery you've been involved in. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled complex support issues or led technical projects. We love seeing your personality come through!
Show Off Your Problem-Solving Skills: In your application, don't forget to showcase your problem-solving abilities. Give us examples of how you've tackled challenging technical issues or managed change in live environments. We’re all about finding solutions at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at McNally Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and networking. Be ready to discuss specific projects you've worked on and how you tackled complex issues. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging support tickets you've resolved or projects you've delivered. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to manage escalations confidently.
✨Communicate Clearly and Confidently
Since client communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to explain a complex issue to a non-technical audience, so being clear and concise will set you apart from other candidates.
✨Be Ready for Change Management Questions
Expect questions about managing change in live environments. Think of instances where you had to implement changes while minimising disruption. Highlight your organisational skills and how you keep stakeholders informed during transitions.