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- Tasks: Provide hands-on IT support for Microsoft Windows desktops and laptops in a dynamic environment.
- Company: Join a leading firm in Mayfair, London with a focus on technology and innovation.
- Benefits: Gain valuable experience, develop technical skills, and work in a supportive team.
- Other info: On-site role, Monday to Friday, with opportunities for growth in a collaborative setting.
- Why this job: Be the go-to tech guru, solving problems and enhancing IT systems every day.
- Qualifications: Experience in desktop support is a plus; passion for tech and learning is essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking a proactive Desktop Support Engineer to join our technology team. This role will report directly to the Head of Technology and is responsible for providing reliable hardware and software support across the firm’s Microsoft Windows desktop environment, while working closely with internal teams and external IT service providers to ensure smooth day-to-day operation of the firm’s IT systems. PLEASE NOTE THIS ROLE IS BASED ON-SITE MONDAY - FRIDAY. The client cannot offer sponsorship.
RESPONSIBILITIES
- Provide hands‑on, responsive hardware and software support for Microsoft Windows desktops and laptops to users at all levels, including senior management, acting as the first point of contact for all IT support.
- Troubleshoot and resolve IT incidents across hardware, software, and user accounts, working closely with the firm’s IT service provider.
- Partner with in‑house engineering teams to support, maintain, and continuously enhance the firm’s IT infrastructure, proactively identifying opportunities for improvement.
- Support employee onboarding and off‑boarding processes, including device setup, desk relocation, access provisioning, and decommissioning.
- Support and maintain firm’s Audio Visual (AV) equipment and meeting room technology.
- Document issues, resolutions, and processes to support knowledge sharing and continuous improvement.
KNOWLEDGE, SKILLS AND EXPERIENCE
- At least 1 year of experience in a desktop support or similar IT support role, within financial or professional services, is desirable but not essential.
- Degree in Computer Science, Information Technology, or a related field is desirable.
- Thorough understanding and familiarity of Microsoft Windows environments, hardware setup, and core business applications.
- Proven ability to diagnose and resolve technical issues efficiently, with a methodical and detail‑oriented approach.
- Strong interpersonal skills, with the ability to communicate technical concepts clearly to both technical and non‑technical users.
- Proactive and enthusiastic to continuously learn and develop technical skills, with a commitment to delivering a high standard of user support.
- Strong organisational skills with the ability to prioritise, follow through, and manage multiple tasks effectively.
- Familiarity with IT service management or ticketing systems (e.g. Jira).
- Experience with Linux, Bash scripting, AWS, and Python is desirable.
Desktop Support Engineer (London) employer: McNally Recruitment Ltd
Contact Detail:
McNally Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer (London)
✨Tip Number 1
Network like a pro! Attend tech meetups or local events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your troubleshooting abilities during interviews. Bring examples of past issues you've resolved and how you approached them—this will show you're the hands-on support engineer they need.
✨Tip Number 3
Be proactive! Research the company’s tech stack and think about how you can contribute to their IT infrastructure. Mention specific tools or processes you’re familiar with that could enhance their operations during your chat.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you’re genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Desktop Support Engineer (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Microsoft Windows environments and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love a methodical approach, so don’t hold back on sharing your success stories!
Communicate Clearly: Since you'll be dealing with users at all levels, it's important to demonstrate your strong interpersonal skills. Use clear language in your application to show us you can explain technical concepts to non-technical folks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive – just what we like to see!
How to prepare for a job interview at McNally Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows environments and common hardware setups. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Communicate Clearly
Since you'll be dealing with users at all levels, practice explaining technical concepts in simple terms. Think about how you would describe a complex issue to someone without a tech background. This will demonstrate your strong interpersonal skills and ability to connect with non-technical users.
✨Show Your Proactive Side
Prepare examples of how you've identified opportunities for improvement in previous roles. Whether it’s streamlining processes or enhancing user support, showcasing your proactive approach will resonate well with the interviewers looking for someone who can contribute to continuous improvement.
✨Get Familiar with Ticketing Systems
If you have experience with IT service management or ticketing systems like Jira, be sure to mention it. If not, do a bit of research on how these systems work and be prepared to discuss how you would use them to manage support requests efficiently.